Caleb Nichol
Lancaster
Summary
Developed strong customer service and teamwork skills in fast-paced retail environment, focusing on maintaining high standards and efficient operations. Demonstrated ability to handle customer inquiries, resolve issues, and support store initiatives. Seeking to transition into new field, bringing commitment to delivering quality service and fostering positive customer experiences.
Overview
4
4
years of professional experience
Work History
Front End Associate/Customer Service
Tops Friendly Markets
01.2022 - 08.2025
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained accurate cash drawer balances through diligent tracking of daily sales and returns.
- Monitored checkout area for cleanliness and organization, ensuring compliance with store standards.
- Developed strong relationships with regular customers, fostering a welcoming atmosphere that encouraged repeat visits.
- Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
Education
Bachelor of Science - Mechanical Engineering Technology
Alfred State College
Alfred, NY05-2026
Skills
- Customer service
- Time management
- Microsoft Excel
- SolidWorks 3D models
- Computer aided manufacturing software (CAM)
- Project management
Timeline
Front End Associate/Customer Service
Tops Friendly Markets
01.2022 - 08.2025
Bachelor of Science - Mechanical Engineering Technology
Alfred State College