Caleb Noblitt

• Created Word templates that allow for quicker handling of Documented Conversations & Disciplinary Actions Maintained primary responsibility for the Team McClain Information sheet, where all standard information about each agent under TM McClain is collated. This includes current & transferred/termed agents.
• Created a site on SharePoint containing articles for my own for common topics such as RTO, metrics, PTO, GTA, and team expectations, allowing for a single, detailed source of truth for my team. It has been praised it since day 1 of the project and it is improved consistently.
• Selected to travel to India to support the India Development Center with other significant members of leadership to provide support for IDC associates as a Nesting Force lead & US Operations representative.

In addition to standard team leader job duties:

• Enhanced team productivity of 15-20 associates by implementing efficient work processes and regularly reviewing performance metrics.
• Created organizational documents for upper leadership and followed through on maintenance and improvements.
• Mentored team members, helping them develop their leadership potential and advance in their careers.
• Directed multidisciplinary communications between different teams and departments, including, but not limited to, Network Services, LMD Project Managers (see: Cassie Cook), LMD Engineering, and other business partners such as associate managers Robert Crowder & Jason Kemble.

• Managed 50+ store employees throughout career successfully in fast-paced environment through proactive communication and positive feedback.
• Supervised guests at front counter, answering questions regarding products.
• Completed point of sale opening and closing procedures.
• Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for 200+ customers and 10+ employees on a daily basis.
• Mentored 10+ new hires during their onboarding process, ensuring new employees were well-equipped to excel in their roles from day one.