Summary
Overview
Work History
Education
Skills
Timeline
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Caleb Olson

Corvallis,OR

Summary

Accomplished Shift Supervisor with a proven track record at Starbucks, enhancing customer satisfaction and operational efficiency. Expert in staff management and workplace safety, excel in problem-solving and cash handling, significantly improving business outcomes. Renowned for exceptional customer service and fostering employee growth.

Overview

5
5
years of professional experience

Work History

Shift Supervisor

Starbucks
04.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Leader at one of the busiest stores in Oregon. The store does about $9,000 on a busy day.

Call Center Representative

Columbia Bank
04.2020 - 04.2021
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

Barista

Starbucks
11.2019 - 04.2020
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Education

BBA - Business Administration

Arizona State University
Online
11-2025

Some College (No Degree) - Zoology

Oregon State University
Corvallis, OR

Some College (No Degree) - Teaching Pre-requisites

Eastern Oregon University
La Grande, OR

High School Diploma -

Weston McEwen High School
Athena, OR
05-2016

Skills

  • Employee Training
  • Workplace Safety
  • Staff Management
  • Customer-Oriented
  • Operations Management
  • Cash handling expertise
  • Inventory control and record keeping
  • Problem-solving skills
  • Data Entry
  • Customer Service
  • Resolving issues

Timeline

Shift Supervisor

Starbucks
04.2021 - Current

Call Center Representative

Columbia Bank
04.2020 - 04.2021

Barista

Starbucks
11.2019 - 04.2020

BBA - Business Administration

Arizona State University

Some College (No Degree) - Zoology

Oregon State University

Some College (No Degree) - Teaching Pre-requisites

Eastern Oregon University

High School Diploma -

Weston McEwen High School

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Caleb Olson