Caleb Potoway
Security/Behavior Support Specialist.
Darby,PA
Summary
My objective is to obtain full time employment with an organization where I can utilize my Bachelor of Science in criminal justice and law enforcement skills with an opportunity for growth. I am an enthusiastic and dedicated employee with a good work ethic. I am a team player that welcomes new challenges and will competently follow through to completion. My people skills along with my ability to multitask makes me a valuable member of any organization.
Overview
13
13
years of professional experience
Work History
Care giver/Service Manager
DEVEREUX FOUNDATION IDD
West Chester, PA
09.2018 - 01.2023
- Prepare policy briefs on pressing issues related to senior housing to influence legislative decisions
- Directing and evaluating administrative department operations and staff members to ensure the business operates in a smooth, efficient manner
- Act as a liaison between multiple department heads, staff and external contacts to ensure timely responses
- Train 50-100 staff monthly on new systems for professional growth and increase productivity
- Conduct program analysis and collaborate with department leads in addressing goals for efficiency
- Oversee monthly and yearly events scheduling of vendors with great attention for productivity
- Communicate and coordinate with internal departments
- Communicate and coordinate with internal departments
- Listen to customers’ questions and concerns, and provide answers or responses
- Recommend changes to policies or procedures in order to improve operations
- Monitor the facility to ensure that it remains safe, secure, and well maintained
- Ensure that facilities meet environmental, health, and security standards and comply with government regulations
- Establishing and enforcing department regulations, guidelines, budgets, and timelines
- Creating, reviewing, and reporting department data and using this information to solve potential problems or strengthen performance
- Developing, analyzing, reviewing, and implementing administrative department systems and controls
- Participate in long-range planning and the development of departmental and divisional goals, strategic plans, and objectives, as well as personnel, resources, space needs, and equipment decisions
- Identify and resolve problems and clearly communicate the action associated with the encountered problems
- Form and maintain effective relationships with peers, subordinates, management, and other Regional Census Center employees.
Medical Assistant
North Western Human Service
Broomall, PA
12.2013 - 06.2017
- Handle phone system and appointment calendar for over 30 patients with precision
- Maintain and ensure electronic and physical medical records are updated for efficiency
- Knowledgeable about HIPPA regulations and medical terminology to maintain confidentiality
- Communicate directly with clinics and hospitals about medical emergencies and take necessary steps to ensure such crises are resolved immediately
- Receiving and directing patients and visitors, in person and by telephone, answering routine inquiries, and making appropriate referral of questions concerning patients care
- Monitoring and maintaining the Electronic Wait List (EWL), delinquent recall, insurance capture buffer exception list and employee use of Vet Link for clinics assigned
- Obtaining and recording patient medical histories, vitals, test results and other information for medical records while maintaining strict confidentiality
- Coordinating the daily administrative activities, including scheduling, patient check-in and check-out, and patient medical record maintenance
- Delivering compassionate support, attention, and assistance to patients and families
- Assist the nurse and office manager in maintaining the medical inventory and placing orders for new materials as needed
- Record patient information such as vital signs, weight and changes in medical history prior to each appointment
- Update and maintain all digital client records and assist in transitioning hard copy records to digital format
- Secure patient information and maintain patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; keeping patient information confidential
- Maintain safe, secure and healthy work environment by establishing and following standards and procedures and complying with legal regulations
Security Officer, Security Associate
U.S
Jenkintown, PA
06.2010 - 07.2012
- Patrols assigned areas on foot, checking for fires, vandalism, suspicious activity or persons or safety/fire hazards
- Investigates and/or reports hazards, unusual or suspicious circumstances to campus police unit for correction or follow- up actions; maintains contact with campus police
- Checks doors and windows of buildings to ensure they are tightly closed and locked; notes in written log any unlocked doors/windows; submits information to supervisor
- Observes activity and traffic in assigned area to enforce university rules/regulations; alerts visitors of infractions
- Assists any persons in building or on grounds needing directions or campus information
- Escorts people/property to desired destination when monies, documents or safety of property or persons are a concern
- Secure premises and personnel by patrolling property; monitoring surveillance equipment inspecting buildings, equipment and access points; permitting entry
- Prevent losses and damage by reporting irregularities, informing violators of policy and procedures; restraining trespassers
- Ensure the security, safety and well-being of all personnel, visitors and the premises
- Respond to emergencies to provide necessary assistance to employees and customers
- Follow procedures for various initiatives, including fire prevention, property patrol, traffic control and accident investigations
- Protect the company's assets relative to theft, assault, fire and other safety issues
Education
Master of Science - Homeland Security
Liberty University
October 2023
Bachelor of Science - Criminal Justice Law Enforcement & Security
Ashworth College, Training Academy
June 2022
LEASOT) Dignitary Protection Diploma - undefined
May 2017
undefined
Delaware County Police Academy
November 2016
Skills
- Front-Office Operations
- Customer Service
- Written Correspondence
- General Office Skills
- Safety Management
- Emergency Response
- Computer Savvy
- Scheduling
- Marketing & Sales
- Report Preparation
- Tactical Medic
- Accounting/Bookkeeping
- Professional Presentations
- Project Management
- Troubleshoot Blackberry’s
- Effective Communication
Timeline
Care giver/Service Manager
DEVEREUX FOUNDATION IDD
09.2018 - 01.2023
Medical Assistant
North Western Human Service
12.2013 - 06.2017
Security Officer, Security Associate
U.S
06.2010 - 07.2012
Master of Science - Homeland Security
Liberty University
Bachelor of Science - Criminal Justice Law Enforcement & Security
Ashworth College, Training Academy
LEASOT) Dignitary Protection Diploma - undefined
undefined
Delaware County Police Academy
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