Caleb Reid
Auburn,GA
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Intern
Gwinnett Magazine
02.2019 - 01.2020
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Interacted with customers by phone, email, or in-person to provide information.
- Worked on Articles assigned and Interviewed local figures.
Seasonal Sales Assosiate
Kohls
- Needs or extra work that needs be done including packing, picking, cash register, and amazon returns.
Cashier
Burlington
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Customer Service Lead
Burlington
06.2021 - 10.2021
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
Sales Associate
JD/Finish Line
10.2021 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Backroom Associate
JD/Finish Line
11.2021 - 06.2022
- Received incoming merchandise and stored in correct stock locations.
- Maintained orderly stockroom for ease of retrieval.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Assisted customers with transporting large merchandise to waiting vehicles.
Cashier
JD/ Finish Line
02.2022 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Personal Shopper
Walmart
03.2022 - 07.2023
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Front End Team Lead
Walmart
07.2023 - 10.2023
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Created employee schedules to align coverage with forecasted demands.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Personal Shopper
Walmart
10.2023 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Education
Dacula High School
01.2021
Skills
- Adobe Animate
- Adobe Photoshop
- Adobe Illustrator
- HTML5
- HTML
- CSS
- Inventory Control
- Store Opening and Closing
- Online Order Picking
Certification
Adobe Animate
Adobe Photoshop
Adobe Illustrator
HTML5
HTML
CSS
Timeline
Personal Shopper
Walmart
10.2023 - Current
Front End Team Lead
Walmart
07.2023 - 10.2023
Personal Shopper
Walmart
03.2022 - 07.2023
Cashier
JD/ Finish Line
02.2022 - 06.2022
Backroom Associate
JD/Finish Line
11.2021 - 06.2022
Sales Associate
JD/Finish Line
10.2021 - 06.2022
Customer Service Lead
Burlington
06.2021 - 10.2021
Intern
Gwinnett Magazine
02.2019 - 01.2020
Seasonal Sales Assosiate
Kohls
Cashier
Burlington
Dacula High School
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