Caleb Reilly
Maricopa
Summary
Dynamic Senior Information Security Analyst with extensive experience at Wells Fargo, excelling in security monitoring and incident response. Proven track record in compliance auditing and user training, fostering team collaboration to enhance system security. Adept at vulnerability management, I effectively mitigate risks while empowering colleagues through mentorship and support.
Overview
13
13
years of professional experience
Work History
Senior Information Security Analyst
Wells Fargo
Chandler
11.2022 - 05.2025
- Reviewed audit logs on a regular basis to identify potential anomalies or threats.
- Documented changes made within the environment that may affect overall system security posture.
- Conducted periodic reviews of access privileges to ensure compliance with established policy and regulations.
- Trained users on best practices regarding information security awareness and usage of IT resources.
- Provided support during internal and external audits related to Information Security.
- Mentored junior employees in departmental activities and procedures.
- Learned about latest security threats from blogs and online publications.
Senior Infrastructure Engineer
Wells Fargo
Chandler
04.2017 - 11.2022
- Performed regular maintenance tasks such as patching, security updates. to ensure system stability.
- Assisted in the evaluation of new products by researching features and compatibility with existing systems.
- Tested operating system patches prior to implementation into production systems in order to minimize disruption during deployments.
- Collaborated with other IT teams to resolve complex technical problems in production environments.
- Analyzed system logs for potential issues and took corrective action when necessary.
- Encouraged team collaboration and motivated individual employees through positive reinforcement and technical recognition.
Operating Systems Engineer
Wells Fargo
Des Moines
02.2016 - 04.2017
- Led/facilitated client and internal project meetings.
- Prepared meeting documentation.
- Researched software and systems products to determine purchase recommendations.
- Verified compliance with applicable performance metrics and compatibility expectations.
- Negotiated with vendors and contractors to secure contracts and set SLAs.
- Worked with clients and technical team to verify requirements, define specifications, and create requirements Analysis Documentation.
Help Desk Analyst
TEKsystems
Cedar Rapids
08.2014 - 02.2016
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Identified and solved technical issues using various diagnostic tools and tactics.
- Installed and updated hardware, software, and applications on Mac and PC devices.
- Logged support tickets and closed them when issues were resolved.
- Compiled and accurately entered data for each customer encounter to record in the system.
- Assisted with updating technical support best practices for use by the team.
- Provided basic end-user troubleshooting and desktop support.
- Trained and supported end-users with software, hardware, and network standards and use processes.
- Prepared references for users by writing clear operating instructions.
- Assisted customers with troubleshooting issues encountered using hardware or software, providing actionable tips to resolve problems.
- Configured hardware and granted system permissions to new employees.
- Researched product and issue resolution tactics to address customer concerns.
Help Desk Technician
Security Coverage
Cedar Rapids
03.2012 - 08.2014
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided basic end-user troubleshooting and desktop support.
- Responded to end-user support requests and patiently walked individuals through basic troubleshooting tasks.
- Monitored systems in operation and quickly troubleshot errors.
- Provided Tier 1 IT support to non-technical internal users through desk-side support services.
- Documented support interactions for future reference.
- Assisted with updating technical support best practices for use by the team.
- Explained technical information clearly to non-technical individuals to promote better understanding.
- Walked individuals through basic troubleshooting tasks.
Education
Bachelor of Science - Information Technology
Purdue University
West Lafayette, IN05-2019
Skills
- Security monitoring and incident response
- Access control and risk assessment
- Vulnerability management
- Compliance auditing
- User training
- Team collaboration
- Problem solving
- Application security
- Identity and access management
Timeline
Senior Information Security Analyst
Wells Fargo
11.2022 - 05.2025
Senior Infrastructure Engineer
Wells Fargo
04.2017 - 11.2022
Operating Systems Engineer
Wells Fargo
02.2016 - 04.2017
Help Desk Analyst
TEKsystems
08.2014 - 02.2016
Help Desk Technician
Security Coverage
03.2012 - 08.2014
Bachelor of Science - Information Technology
Purdue University
Similar Profiles
PATRICIA M. SCHERERPATRICIA M. SCHERER
Regional Bank Private Banker II at Wells Fargo Bank / Wells Fargo AdvisorsRegional Bank Private Banker II at Wells Fargo Bank / Wells Fargo Advisors
Andrew S. HollenbachAndrew S. Hollenbach
Collateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NACollateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NA
Laxmikanth ChittampallyLaxmikanth Chittampally
Senior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells FargoSenior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells Fargo
Mayank OberoiMayank Oberoi
Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)
Benjamin DiazBenjamin Diaz
Senior Account Resolution Specialist at Wells FargoSenior Account Resolution Specialist at Wells Fargo