Caleb Robb
New York,NY
Summary
Hospitality professional with hands-on experience delivering premium guest experiences at Star Island — a remote, conference retreat off the coast of New Hampshire — where resourcefulness, composure, and genuine care for guests were non-negotiable daily requirements. Comfortable managing competing priorities, working across teams and representing a brand with poise. Passionate about the fitness industry and pursuing a future clinical career in physical therapy and personal training, I am eager to begin my career in this field. A committed gym-goer myself, I understand the member experience from the inside and am eager to represent a brand whose values align with my own professional direction.
Overview
3
3
years of professional experience
Work History
Guest Services and Hospitality Associate
Star Island, Isle of Shoals
Rye, NH
06.2025 - 08.2025
- Welcomed guests to remote island retreat, creating warm, professional experiences in off-grid, logistically complex environment.
- Resolved guest requests and room-related concerns on the spot, ensuring satisfaction without escalating to management.
- Collaborated fluidly across departments — front desk, restaurant, and groundskeeping — to ensure seamless service in a close-knit, high-accountability team.
- Thrived under the pressure of simultaneous, competing demands: routinely adapting to rapidly shifting priorities, improvising practical solutions, and maintaining composure and professionalism.
- Prepared and turned over rooms to exacting cleanliness and presentation standards under time constraints and in high-pace, high-volume conditions.
- Assisted front desk operations including check-in logistics and luggage handling for a varied guest clientele.
- Addressed written guest feedback and special needs, showcasing attentiveness and commitment to service excellence.
- Performed minor in-room maintenance, reducing wait times for guests and demonstrating resourcefulness in a setting with limited outside assistance.
Volunteer
All Souls Church, Temple Shaaray Tefila, St. James Church
10.2022 - 03.2024
- Assisted in executing special events and programs, enhancing participant engagement.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Engaged with guests during serving, tailoring responses to individual requests for improved satisfaction.
Education
Bachelor of Science - Exercise Science
University of Vermont
Burlington, VT05-2028
Skills
- Member-facing Communication
- Conflict De-escalation
- Cross-team Collaboration
- Organization
- Time Management
- Attention to Detail
- Fast-paced Multitasking
- Proactive Problem-solving
- Adaptability
- Reliability
- Following Directions
- Discretion and Professionalism
- Positive Attitude
References
Amy Strano - Unitarian Church of All Souls Volunteer Group Leader
AmyStrano@gmail.com
Erin Dickerman - Star Island - Front Desk Supervisor/Assistant Registrar
erindickerman2@gmail.com
Affiliations
- Drummer - College Band
- Committed Gym Goer: Strength Training, Cardio, Mobility
Timeline
Guest Services and Hospitality Associate
Star Island, Isle of Shoals
06.2025 - 08.2025
Volunteer
All Souls Church, Temple Shaaray Tefila, St. James Church
10.2022 - 03.2024
Bachelor of Science - Exercise Science
University of Vermont