Caleb Rocha
Tulsa,OK
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
Work History
Administrative Assistant II
City of Tulsa
06.2023 - Current
- Records meeting minutes to provide a historical account of actions and legal documentation
- Supports staff by scheduling meetings and preparing crucial documents
- Excellent communication skills, both verbal and written.
- Develops comprehensive agendas with clear timelines, staff reports, and ensures timely delivery of high-quality results.
OFFICE ASSISTANT III
City of Tulsa
06.2022 - 06.2023
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
Permit & License Specialist
City of Tulsa
09.2021 - 06.2022
- Receives, reviews and issues residential and commercial permits and licenses
- Explains ordinances, laws and procedures to customers
- Handles payments (credit cards and checks) for invoices that were issued for permits and licenses
- Examines plans and building reviews in conjunction with plans examiners.
Customer Account Rep II
City of Tulsa
09.2020 - 09.2021
- Review work orders created for the previous business day for starting, discontinuing, or transferring utility services
- Maintains and audits files, related to complex databases, records, and related documents
- Enters changes within various utility systems and software packages
- Performs advanced detailed reviews to maintain billing accuracy for Tulsa citizens
Customer Care/ 311 operator
City of Tulsa
08.2018 - 09.2020
- Provided consistent, timely and quality responses to citizen’s requests information
- Handled 50+ calls daily, with duties including signing up new customers, retrieving customer data, and presenting relevant information
- Participated in the process of training new employees
- Received high-quality scores for performance and customer satisfaction.
Youth Coordinator
Iglesia Pentecostal Casa De Luz
09.2018 - Current
- Planning, organizing, and evaluating youth programs weekly
- Coordinates community outreach, and trips in and out of state
- Mentors and provides support for low-income and minority young people
- Leader of 2 major youth conferences with approximately 250 young people.
Business Owner/ Detailer
01.2016 - 08.2018
- Developed and managed a client base by providing excellent skills and great customer service
- Conducted project estimates for materiel, vehicle size, and time line required
- Established personal relationships with clients and local businesses
- Constructed a thriving small business just by word of mouth and small-scale marketing.
Auto detail Supervisor
T-Macs Auto Detailing
05.2014 - 08.2018
- Efficiently and accurately processed customer check-outs including cash, check and credit cards
- Maintained order and structure in a highly active environment with great emphasis on teamwork
- Scheduled daily, weekly and monthly appointments.
Education
Business associate in applied science -
Tulsa Community College
05.2025
High School Diploma -
Lighthouse Christian Academy
05.2015
Skills
- Mail handling
- Meeting planning
- Spreadsheet Management
- Minute Taking
- Office Administration
- Data Entry
- Scheduling
Extracurricular Activities
09/2018, Present, Youth Coordinator, Iglesia Pentecostal Casa De Luz, Planning, organizing, and evaluating youth programs weekly, Coordinates community outreach, and trips in and out of state, Mentors and provides support for low-income and minority young people, Leader of 2 major youth conferences with approximately 250 young people 01/2016, 08/2018, Business Owner/ Detailer, Developed and managed a client base by providing excellent skills and great customer service., Conducted project estimates for materiel, vehicle size, and time line required., Established personal relationships with clients and local businesses., Constructed a thriving small business just by word of mouth and small-scale marketing.
Languages
Spanish
Professional Working
Timeline
Administrative Assistant II
City of Tulsa
06.2023 - Current
OFFICE ASSISTANT III
City of Tulsa
06.2022 - 06.2023
Permit & License Specialist
City of Tulsa
09.2021 - 06.2022
Customer Account Rep II
City of Tulsa
09.2020 - 09.2021
Youth Coordinator
Iglesia Pentecostal Casa De Luz
09.2018 - Current
Customer Care/ 311 operator
City of Tulsa
08.2018 - 09.2020
Business Owner/ Detailer
01.2016 - 08.2018
Auto detail Supervisor
T-Macs Auto Detailing
05.2014 - 08.2018
Business associate in applied science -
Tulsa Community College
High School Diploma -
Lighthouse Christian Academy
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