Caleb Rodriguez
River Grove
Summary
Dynamic Ramp Tower Coordinator with a proven track record of managing multiple tasks simultaneously in fast-paced environments. Skilled in resolving conflicts and coordinating emergency situations with a focus on passenger safety. Strong communicator who builds effective relationships with pilots and excels in providing clear direction during Taxi. Proficient in customer service, team leadership, and strategic problem-solving to ensure operational excellence.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Air traffic control Strategies Manager
United Airlines
Chicago
07.2025 - Current
- Planned, designed and improved components of traffic control systems to accommodate current or projected traffic and increase usability and efficiency.
- Maintained points of contact for asset systems and controlled access.
- Communicated clearly and professionally with pilots to direct plane movements.
- Managed air traffic control operations to ensure safety and efficiency of aircraft movement.
- Monitored radar screens to track aircraft positions and anticipate possible conflicts or delays.
- Conducted regular equipment checks and reported any issues for maintenance or repair.
- Processed flight plan data and maintained logs of communications.
- Operated radio communication equipment and light signals to direct aircraft movements.
Ramp Tower Coordinator
Menzies Aviation
Chicago
11.2024 - 06.2025
- Managed multiple tasks simultaneously while responding quickly to changing situations requiring immediate attention or decision making abilities.
- Resolved conflicts between different aircraft operating in close proximity while ensuring the safety of passengers onboard each plane.
- Coordinated emergency situations such as medical emergency's, that required priority handling.
- Developed strong working relationships with pilots through effective communication techniques while providing clear direction during Taxi.
Optical Technician
LensCrafters
Schaumburg
11.2023 - 06.2025
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Increased sales by educating customers on lens options, frame styles, and overall eyewear benefits.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
Customer Service Associate
Lowe's
Mt. Dora
02.2022 - 08.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Ensured there was efficient workflow with the entire team working as a whole.
Customer Service Associate
Publix
Clermont
12.2018 - 01.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Education
Commercial Instrument Pilot Rating - Pilot Certification
FAA
10.2021 - 03.2026
High School Diploma -
Windermere High School
Windermere, FLSkills
- Customer Service
- Team Leadership
- Time Management
- Complex Problem-Solving
- Strategic Planning
- Operations Management
- Conflict resolution
Certification
FAA Private Pilot License and instrument rating - Single Engine, D&J Aviation School, Apopka, FL, 03/01/22
Languages
English, Native
Timeline
Air traffic control Strategies Manager
United Airlines
07.2025 - Current
Ramp Tower Coordinator
Menzies Aviation
11.2024 - 06.2025
Optical Technician
LensCrafters
11.2023 - 06.2025
Customer Service Associate
Lowe's
02.2022 - 08.2023
Commercial Instrument Pilot Rating - Pilot Certification
FAA
10.2021 - 03.2026
Customer Service Associate
Publix
12.2018 - 01.2022
High School Diploma -
Windermere High School