Caleb Rodriguez
Stringtown
Summary
Ambitious F&B Assistant Manager with proven track record of creating engagement within associates, managing staff, and increasing profits. Extensive experience in managing staff in high volume and high intensity situations, while handling food service challenges through innovative decision-making. Well-versed in hospitality standards and natural insight for creating interpersonal relationships with guests.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
Choctaw Nation Casino And Resort
05.2023 - Current
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Managed team of up to 23 restaurant staff members, maintaining exceptional customer service and quality standards.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Analyzed daily sales figures and developed strategies to increase sales.
Restaurant Shift Manager
Choctaw Nation Casino And Resort
05.2022 - 05.2023
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Cross-trained crew members on different duties to increase coverage.
- Monitored employee food handling, safety and uniform requirements.
- Motivated staff to perform at peak efficiency and quality.
Cook 1
Choctaw Nation Casino & Resort
05.2021 - 05.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Communicated closely with servers to fully understand special orders for customers.
- Maintained food safety and sanitation standards.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
Water Plant Operator
Rural Water
01.2021 - 05.2021
- Adhered to EPA and OSHA regulations.
- Collected water samples to test alkalinity, hardness, and residual levels.
- Monitored water production and tested water samples to evaluate quality and safety.
- Monitored water quality and adjusted chemical dosages to meet regulatory standards.
- Prepared reports and documentation related to plant operations.
- Interpreted data to identify trends and address problems.
Contractor’s Assistant
Coastal Life Construction
06.2016 - 11.2020
- Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
- Collaborated with clients to define project requirements and deliverables.
- Adhered to building codes and regulations in planning and construction phases for full project compliance.
- Mentored and trained construction crews on best practices for high-performing site teams.
Delivery Driver and Cashier
NAPA Auto Parts
07.2017 - 08.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Learned duties for various positions and provided backup at key times.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Education
BA degree - Business Law
University of Mississippi
Oxford, MSBachelor of Science - Business Administration And Management
University of Southern Mississippi
Hattiesburg, MS12.2022
Minor in Casino Resort Managment And Marketing - Business Administration And Management
University of Southern Mississippi
Hattiesburg, MS12.2022
Skills
- Problem Solver
- Interpersonal and Written Communication
- Kitchen Oversight
- Mentoring
- Performance Improvement
- Staff Assessments
- High-Volume Environments
- Customer Assistance
- Disciplinary Action
- Supply Ordering and Management
- Operations and Procedural Knowledge
- Shift Management
Certification
Certiport's Microsoft Office Certification, 2019
Smashburger Shift Lead Training Program, 2023
Smashburger Restaurant Manager Training Program, 2023
Undergraduate Certificate in Casino Resort Management and Marketing
Timeline
Assistant Restaurant Manager
Choctaw Nation Casino And Resort
05.2023 - Current
Restaurant Shift Manager
Choctaw Nation Casino And Resort
05.2022 - 05.2023
Cook 1
Choctaw Nation Casino & Resort
05.2021 - 05.2022
Water Plant Operator
Rural Water
01.2021 - 05.2021
Delivery Driver and Cashier
NAPA Auto Parts
07.2017 - 08.2018
Contractor’s Assistant
Coastal Life Construction
06.2016 - 11.2020
BA degree - Business Law
University of Mississippi
Bachelor of Science - Business Administration And Management
University of Southern Mississippi
Minor in Casino Resort Managment And Marketing - Business Administration And Management
University of Southern Mississippi
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