Caleb Round

Team Lead Sales Associate

Academy Sports + Outdoors

Short Pump, VA

07.2022 - Current

Monitored performance of sales team and implemented improved methods to close gaps.
Assisted customers with product selection based on their needs and budget.
Analyzed sales space capacities based on system parameters, securing high stock availability.
Operated register, handled cash and processed credit card transactions.
Provided leadership and direction to motivate department associates.
Conducted weekly meetings with sales associates to review goals, successes, challenges, and areas of improvement.
Served as a liaison between the sales team and upper management.
Developed and implemented strategies to increase sales productivity.
Analyzed data from customer surveys to identify areas of improvement in customer satisfaction scores.
Coached other employees in customer service strategies and successful selling techniques.
Monitored inventory levels to ensure availability of products for customers.
Organized sales floor to keep products and displays presentable and in sellable condition.
Delivered quality customer service while cultivating client satisfaction and loyalty.
Implemented effective methods for managing returns and exchanges.
Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Recognized security risks to properly handle situations.
Maintained awareness of advertised items to accurately recite current pricing and promotions.
Built repeat customer base by driving excellent loyalty program and data capture.
Recruited, hired and trained new hires to optimize profitability.
Demonstrated outstanding communication skills when interacting with both internal teams and external customers alike.
Reduced process lags by training employees on best practices and protocols.
Trained and developed new team members to improve product knowledge and selling abilities.
Performed daily spot checks of store shelves to ensure proper product placement.
Promoted positive culture of teamwork and inclusion, increasing employee morale.
Led sales team to consistently deliver customer service, generating maximum sales potential.
Shared product knowledge to suggest merchandise and services to customers.
Recruited, interviewed, trained, coached, evaluated performance and provided feedback for direct reports.
Listened to customer needs to identify and recommend best products and services.
Greeted patrons warmly at store entrance and offered assistance with finding needed items.
Greeted and assisted customers to foster positive experiences.
Produced sales documents, finalized deals and filed records.
Maximized sales by keeping areas tidy, fully stocked and correctly priced.
Displayed strong telephone etiquette, effectively handling difficult calls.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Leveraged work software, skills to input and compile data gathered from various sources.
Identified needs of customers promptly and efficiently.
Collaborated with others to discuss new opportunities.
Achieved cost-savings by developing functional solutions to problems.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked with cross-functional teams to achieve goals.
Recognized by management for providing exceptional customer service.
Prioritized and organized tasks to efficiently accomplish service goals.
Modified existing software systems to enhance performance and add new features.
Planned and completed group projects, working smoothly with others.
Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Completed day-to-day duties accurately and efficiently.
Delivered products to customer locations on time.
Understood and followed oral and written directions.
Maintained schedule of class assignments to meet deadlines.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Answered numerous calls per shift to assist with customer questions and concerns.
Fostered great experience by engaging with guests, utilizing acquired skills, and training.
Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales by 50%.
Designed innovative approaches to improve overall store operations efficiency.
Resolved customer complaints quickly and efficiently.
Processed payments and returned receipts, cash, coin and cards to customers.
Assisted staff with selling process to meet and exceed individual and company sales goals.
Investigated trends in customer buying habits and reported findings to senior management.
Established efficient processes for tracking orders from start to finish.
Received shipments, signed off on packages and documented incoming items in computer system.
Enforced policies regarding safety procedures in the workplace.
Created eye-catching merchandise displays to entice customers into store.
Drove sales of company products and services by meeting with customers using strategic and organized approach.
Cross-trained on different positions to best support team during peak periods.
Engaged customers and trained sales associates using strong knowledge of products and promotions.
Trained new staff in customer service protocols and product knowledge.
Utilized selling behaviors to identify and solve customer needs.
Familiarized self with new products and services to engage with customers about features and benefits.
Replenished and arranged items to maintain appearance.
Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Identified customer needs by asking questions and advising on best solutions.
Increased profitability and revenue by generating a large gross sum in sales.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Created reports on monthly sales performance for executive review.
Provided leadership, guidance, and direction to team members.
Minimized shortages by adopting proper loss prevention procedures.
Scanned and bagged items and operated cash register to check out store patrons.
Reset store displays for special events and seasonal merchandise changes.
Checked store shelves and restocked products from inventory in back room.
Utilized strong problem solving abilities when resolving conflicts between employees or customers.
Collaborated with marketing department to develop promotional campaigns that increased sales volume.
Maintained detailed records of all customer transactions in the company's database system.
I am a highly organized and results-focused leader with 4 years of experience coaching and mentoring teams of 5 to 15 employees. With a proven history record of spearheading projects to increase operational efficiency and improve collaboration among interdepartmental teams.

Site Manager

Yardworks

Moseley

01.2022 - 05.2022

I oversee the entire construction site as well as help any coworkers who need my help.
I make sure the site is kept looking presentable as well as handling all payment transactions and doing all the paperwork and money counting at the end of the day, I also run heavy construction vehicles.
Worked well in a team setting, providing support and guidance.
Gained extensive knowledge in data entry, analysis and reporting.
Developed strong communication and organizational skills through working on group projects.

Seafood Clerk

PUBLIX SUPER MARKETS

Colonial Heights

01.2020 - 04.2022

I am in charge of the entire seafood department therefore anything that goes good or bad within the department is on me.
I ensure we have all the seafood products every day I make the truck orders on what product to bring in every day to please our customers because taking care of the customer is the number one priority.
I also train any new employees that get hired I ensure everyone knows how to do their job safely and efficiently.
Cleaned and sanitized equipment, tools, and work surfaces.
Checked the quality of products and removed expired items.
Interacted with customers to foster loyalty and satisfaction.
Assisted customers with product selection by making recommendations and suggestions based on customer needs.
Washed floors, walls, coolers and storage shelves.
Created hospitable shopping experience by merchandising and stocking products and specialty items.
Increased sales by explaining characteristics and providing serving suggestions for various seafood items.
Handled specialty seafood items for packaging and display.
Followed written recipes to prepare prepackaged seafood meals.
Cleaned and sanitized seafood area to preserve products and protect the safety of guests.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Stocked merchandise, clearly labeled items, and arranged according to size or color.
Managed efficient cash register operations.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve their needs.

UPS Package Handler

UPS

Moseley

07.2020 - 12.2020

I was in charge of unloading and loading any packages that came into the warehouse it was my responsibility to sort out the fragile packages from the non fragile ones and making sure no packages were damaged along the way

Summary

Overview

Work History

Team Lead Sales Associate

Site Manager

Seafood Clerk

UPS Package Handler

Education

High school diploma -

Skills

Additional Information

Timeline

Team Lead Sales Associate

Site Manager

UPS Package Handler

Seafood Clerk

High school diploma -

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