Summary
Overview
Work History
Education
Skills
Timeline
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Caleb Seward

Grand Ledge,MI

Summary

Dynamic leader with proven expertise in staff management and customer service honed at Peppinos Pizzeria. Excelled in team leadership and complex problem-solving, enhancing customer satisfaction and workforce efficiency. Skilled in performance evaluations and multitasking, consistently achieving significant improvements in team performance and service delivery.

Overview

7
7
years of professional experience

Work History

Manager

Peppinos Pizzeria
09.2020 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Covid/Moved to Michigan

03.2020 - 09.2020

Team Member

Emagine Theaters
11.2018 - 03.2020
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Operated register to process payments and collect cash payment for order totals.
  • Assisted with inventory counts and stocking of merchandise.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.

Busser

Lake Lawn Resort
06.2017 - 11.2018
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Trained new staff in bussing and cleaning procedures.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.
  • Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
  • Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
  • Assisted servers in providing efficient service for improved guest experiences.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Supported team members with additional tasks, promoting a positive work environment.
  • Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
  • Worked well in diverse team settings by partnering with others to complete tasks.

Education

High School Diploma -

Faith Christian School
Williams Bay, WI
05.2018

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Management
  • Schedule Preparation
  • Performance Evaluations
  • Workforce Management
  • Product Management
  • Customer Service
  • Decision-Making
  • Problem Resolution
  • Multitasking

Timeline

Manager

Peppinos Pizzeria
09.2020 - Current

Covid/Moved to Michigan

03.2020 - 09.2020

Team Member

Emagine Theaters
11.2018 - 03.2020

Busser

Lake Lawn Resort
06.2017 - 11.2018

High School Diploma -

Faith Christian School

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Caleb Seward