Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caleb Siler

Troy,IL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Director of E-Commerce

Alpine Shop LTD
03.2022 - Current
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Evaluated website performance using analytics tools, making data-informed recommendations for improvement.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Verified product availability for purchase and checked inventory availability to fulfill orders.
  • Used analytics to evaluate performance and opportunities for improvements in merchandising, site activity and user behavior.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Excellent communication skills, both verbal and written.
  • Resolved problems, improved operations and provided exceptional service.
  • Enhanced customer satisfaction by resolving shipment issues promptly and professionally.
  • Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.

E-Commerce Assistant

Alpine Shop LTD
07.2017 - 03.2022
  • Focused on continuous quality and customer service improvement in e-commerce operations.
  • Optimized website performance with regular content updates and Search Engine Optimization techniques.
  • Responded to customer issues and resolved complaints by leveraging expert knowledge.
  • Enhanced customer satisfaction by managing and resolving all order-related issues promptly.
  • Established and maintained e-commerce website to promote and sell products.
  • Provided exceptional customer service through prompt response times, accurate information, and empathetic communication skills.
  • Managed customer service inquiries and complaints for customer satisfaction.
  • Uploaded Products to the website
  • Managed customer inquiries regarding shipment statuses, providing detailed updates when requested.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Reviewed order data to verify transactions and shipping dates.
  • Increased customer satisfaction with timely and accurate order fulfillment, addressing any issues or discrepancies promptly.

Food Expeditor

Time Out Sports Bar And Grill
04.2014 - 07.2017
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Provided attentive service and proactively assessed guest needs.
  • Aided in inventory management, keeping track of stock levels for essential supplies such as plates, utensils, and condiments.
  • Greeted customers and provided menus upon arrival to dining room.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Assisted customers with carry-out service.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Assisted preparation of food plates, overseeing quality and appearance.
  • Assisted with bussing tables and cleaning up spills.
  • Enhanced customer satisfaction by ensuring timely and accurate delivery of food orders.
  • Processed payments for orders and provided customers with change.
  • Excellent communication skills, both verbal and written.

Floor Guard, Snack Bar Worker

Spin City Skate Center
06.2015 - 06.2017
  • Provided essential support during peak hours by quickly adapting to changing needs within various areas of responsibility, including front desk coverage or additional cleaning duties as required.
  • Reduced incidents of rule violations by enforcing facility policies fairly and consistently.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Assisted in the training of new Floor Guards, ensuring consistent high-quality service throughout the team.
  • Supported smooth operations by promptly responding to emergency situations, following established protocols.
  • Delivered exceptional customer service through active listening, clear communication, and patience when handling conflicts or complaints.
  • Excellent communication skills, both verbal and written.

Cashier/Sandwich Maker

Quizno's Classic Subs
07.2013 - 09.2013
  • Restocked and organized merchandise in front lanes.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Assembled food to meet the customers order's.

Education

No Degree - General Studies

Saint Louis University
St Louis, MO

High School Diploma -

Triad High School, Troy, IL, US
Tory, IL, 62294

Skills

  • Inventory Management
  • Customer Service
  • Shipping Oversight
  • Customer Order Management
  • Order Fulfillment
  • Website Management
  • Product Management

Timeline

Director of E-Commerce

Alpine Shop LTD
03.2022 - Current

E-Commerce Assistant

Alpine Shop LTD
07.2017 - 03.2022

Floor Guard, Snack Bar Worker

Spin City Skate Center
06.2015 - 06.2017

Food Expeditor

Time Out Sports Bar And Grill
04.2014 - 07.2017

Cashier/Sandwich Maker

Quizno's Classic Subs
07.2013 - 09.2013

No Degree - General Studies

Saint Louis University

High School Diploma -

Triad High School, Troy, IL, US

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Caleb Siler