Caleb Smith
Gilbert,AZ
Summary
Motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Advanced Solutions Provider
BluBanyan
Remote, AZ
09.2025 - Current
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided technical support for hardware and software issues across the organization.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Collaborated with engineering teams to address recurring technical issues.
- Updated existing knowledge base articles with relevant information.
- Developed training materials for new customers on product usage.
Geek Squad Consultation and Repair Agent
Best Buy
11.2024 - Current
- Provided expert technology consultations, diagnostics, and personalized solutions for customers.
- Assisted with setup, troubleshooting, and optimization of computers, mobile devices and other electronics.
- Delivered exceptional customer service by translating complex technical information into clear, actionable guidance.
- Collaborated with in-store teams to recommend appropriate products, services, and protection plans tailored to client needs.
- Maintained up-to-date knowledge of emerging technologies to provide informed and reliable recommendations.
- Resolved customer complaints through effective communication and problem-solving skills.
- Trained new staff on customer service protocols and best practices.
Auto Claims
State Farm
11.2023 - 06.2024
- Analyzed vehicle repair records, bills, and other supporting documents to assess the validity of auto claims while maintaining the confidentiality of sensitive information in accordance with privacy regulations and company policies.
- Assisted State Farm customers in their auto claims over the phone and email, providing exemplary customer service and managed payments to auto shops and customers alike.
- Performed investigations, evaluated, negotiated and settled total loss auto claims in collaboration with customers, auto body shops and service providers.
- Reviewed police reports, medical records, witness statements, and other documents pertaining to auto claims.
- Received incoming calls from insureds or claimants seeking assistance with their auto claims.
Service Coordinator & Sales Apprentice
Discount Tire
10.2021 - 10.2023
- Managing a team of five or more technicians, ensuring a smooth, consistent, and quick workflow.
- Coaching and training new employees, helping to advance their careers within Discount Tire, and ensuring that their experience with Discount Tire is easy, open, and inviting for themselves and customers alike.
- Directly communicating with customers, guaranteeing constant communication, exemplary service and happy customers.
- Providing quotes and direct sales of merchandise, guiding customers through their purchases as necessary.
- Coordinated customer service operations to enhance client satisfaction and engagement.
- Managed scheduling and dispatching of service appointments for tire installations.
- Facilitated communication between customers and technicians to address concerns promptly.
Cashier
Little Caesars
07.2021 - 10.2021
- Efficient and accurate cashier with excellent customer service skills.
- Proficient in handling cash, credit card, and electronic transactions.
- Adept at addressing inquiries, resolving issues, and maintaining a secure environment.
- A strong team player committed to upholding professionalism and ensuring a positive experience.
Education
High School -
Benjamin Franklin High School
Queen Creek, AZ05.2023
Skills
- High level of technical automotive knowledge
- Team management
- Employee training
- Conflict resolution
- Certified Apple GSX repair technician
- Coachable
- Communication and interpersonal skills
- Problem solving
Hobbies and Interests
- Computers
- Mechanics
References
- Nate Hoek, Geek Squad Manager, 623-698-5818
- Cody Bronson, Discount Tire Store Manager, +1 602-799-4322
- Vince Wright, State Farm Team Manager, 480-842-4818
Certification
Apple GSX License
Timeline
Advanced Solutions Provider
BluBanyan
09.2025 - Current
Geek Squad Consultation and Repair Agent
Best Buy
11.2024 - Current
Auto Claims
State Farm
11.2023 - 06.2024
Service Coordinator & Sales Apprentice
Discount Tire
10.2021 - 10.2023
Cashier
Little Caesars
07.2021 - 10.2021
High School -
Benjamin Franklin High School