Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caleb Soldani

Information Technology
Valdosta,GA

Summary

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

3
3
years of professional experience

Work History

Level 1 Technical Support Representative

Alorica
09.2022 - Current
  • Provided basic end-user troubleshooting and desktop support.
  • Documented support interactions for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Compiled and accurately entered data for each customer encounter to record in system.
  • Trained and supported end-users with software, hardware, and network standards and use processes.

Front Line Associate

Sodexo
Valdosta, GA
02.2022 - 09.2022
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Delivered prompt service to prioritize customer needs.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Sought ways to improve processes and services provided.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Cross-trained and provided backup support for organizational leadership.
  • Investigated and resolved customer inquiries and complaints quickly.

Assistant Manager

Southern Commercial Materials
Albany, GA
04.2021 - 10.2021
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Developed strategy to increase sales and drive profits.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Level 1 Technical Support

Blackboard Student Services
08.2020 - 03.2021
  • Provided service and expertise assisting and troubleshooting with technical installers and customers
  • Responsible for taking incoming calls from customers and generating an activity report
  • Performed security check and verify details of the customer
  • Used LogMeIn Remote Software to resolve customer Issues
  • Provided answers to customers by identifying problems, researching answers, and guiding customers through corrective steps
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Sales Floor Associate Cashier

Handy Mart
Winterville, NC
02.2020 - 08.2020
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers and helped with product questions, selections, and purchases.

Education

Bachelor of Science - Cybersecurity/Networking

Southern New Hampshire University
01.2023 - Current

High school diploma - undefined

Junius H Rose High School

Skills

Desktop support

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Timeline

Bachelor of Science - Cybersecurity/Networking

Southern New Hampshire University
01.2023 - Current

Level 1 Technical Support Representative

Alorica
09.2022 - Current

Front Line Associate

Sodexo
02.2022 - 09.2022

Assistant Manager

Southern Commercial Materials
04.2021 - 10.2021

Level 1 Technical Support

Blackboard Student Services
08.2020 - 03.2021

Sales Floor Associate Cashier

Handy Mart
02.2020 - 08.2020

High school diploma - undefined

Junius H Rose High School

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Caleb SoldaniInformation Technology