Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
Timeline
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Caleb Sparks-Matthews

Summary

Strong focus on developing customer relationships and managing the sales cycle achieving to sales . Committed to delivering exceptional customer service and achieve sales goals. Detail-oriented team player with strong organizational skills. Ability to multitask and maintain a high degree of accuracy.

Overview

2
2
years of professional experience

Work History

Retail Operations Intern

Delaware North Sportservice
04.2023 - 08.2023
  • Generated advertising brochure for vendor use.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads. Built relationships with customers and community to promote long term.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Quoted prices, credit terms and other bid specifications. Select correct products based on customer needs, product specifications and applicable regulations.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Met existing customers to review current services and expand sales opportunities.
  • Stayed current on company offerings and industry trends.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Built diverse and consistent sales portfolio's.
  • Contributed to team objectives in fast-paced environment.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.


Part Time Sales Associate

Champs Sports
01.2022 - 04.2023
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care. Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise. Solved customer challenges by offering relevant products and services. Rotated stock and restocked shelves to maintain product availability and store appearance. -
  • Managed returns, exchanges and refunds in accordance with store policy. Answered customer questions about products and services, helped locate merchandise, and promoted key items. Used in-store system to locate inventory and place special orders for customers. Maintained up-to-date knowledge of store sales, payment policies and security standards. Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

Bachelor of Science - Sport Management

Wilmington College
Wilmington, OH
05.2026

High School Diploma -

Princeton High School
Cincinnati, OH
05.2022

Skills

  • Product and service sales
  • Cash Handling
  • Till counting
  • Stocking and replenishing
  • Active Listening
  • Self-Motivated
  • Written Communication
  • Good Telephone Etiquette
  • Team building
  • Training and Development
  • Planning and Coordination
  • Multitasking Abilities

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 3 staff members in a store
  • Achieved organizing and stocking City Connect gear in all 7 stores inside the ballpark by completing it before they released which was 3 days before release date with accuracy and efficiency.
  • Created highly effective new program that significantly impacted efficiency and improved operations.
  • Consistently maintained high customer satisfaction ratings.

Affiliations

- 2x Hs varsity football captain

  • Awarded employee of the month in 2022 at Champs Sports in Kenwood , Ohio. Resolved product issue through consumer testing, Effective Communication - Followed up and kept track of expected orders from the court and correspondence from opposing attorneys

Languages

American Sign Language
Limited Working
English
Native or Bilingual

Timeline

Retail Operations Intern

Delaware North Sportservice
04.2023 - 08.2023

Part Time Sales Associate

Champs Sports
01.2022 - 04.2023

Bachelor of Science - Sport Management

Wilmington College

High School Diploma -

Princeton High School

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Caleb Sparks-Matthews