Caleb Stransky
Aurora,CO
Summary
Dynamic bartender and certified Darden trainer with a proven track record at Olive Garden, excelling in mentoring and team coaching. Recognized for enhancing customer satisfaction through expert drink preparation and effective inventory management. Passionate about fostering a positive environment while resolving customer issues, ensuring repeat business and a memorable experience.
Overview
5
5
years of professional experience
Work History
Bartender Trainer
Olive Garden
11.2022 - Current
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Supervised and monitored students' use of tools and equipment.
- Observed and evaluated students' work to determine progress, provide feedback, and make suggestions for improvement.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
Lead Barista
Dutch Bros
08.2020 - 01.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
High School Diploma -
South Sutter Highschool
Sacramento, CA05-2020
Skills
- Mentoring
- Team Coaching Expertise
- Music production
- Friendly customer service
Timeline
Bartender Trainer
Olive Garden
11.2022 - Current
Lead Barista
Dutch Bros
08.2020 - 01.2023
High School Diploma -
South Sutter Highschool
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