Caleb Street
Johnson City,TN
Summary
Customer-focused professional passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Community First Bank
2023.10 - Current
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
Press Operator
Bombardier Recreational Products
2022.02 - Current
- Kept machines running at peak efficiency to meet demanding production targets.
- Followed work orders to select proper materials, make accurate cuts and complete precise finished products.
- Collaborated with technicians to diagnose equipment breakdowns and address quality issues.
Office Administrator
Spruce Pine Family Dentistry
2021.01 - 2021.07
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Explained and documented types of services to be provided for clients, and responsibilities to be taken by personal financial advisor.
- Minimized financial discrepancies, resulting in increased efficiency and accuracy in financial transactions.
Cashier
Valero
2020.03 - 2020.12
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Apprentice Electrician
Whitsons Electric
2019.01 - 2019.07
- Dug trenches and created holes to pull conduit and install supports.
- Utilized knowledge and equipment to test wiring and other system parts for electrical flow and function.
- Performed installation, maintenance and tests of electrical energy systems and components by safely using all equipment and tools.
- Worked in all weather conditions and on multiple types of ladders and mechanical lifts.
Operator
Quartz Corp
2018.04 - 2018.10
- Taught new employees machine operation techniques and important business procedures.
- Used hand trucks and forklifts to unload, load and transport items.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
Education
Some College (No Degree) - Business Administration And Marketing
Ab Tech
Asheville, NCSkills
- Specification Conformance
- Problem-Solving
- Attention to Detail
- Clear Communication
- Microsoft Office
- Computer Skills
- Deposit Funds
- Account Updating
- Accounts Payable and Accounts Receivable
- Multi-Line Phone Talent
- Marketing
Certification
- Certified Forklift Operator, Quartz Corp - 2018
Timeline
Customer Service Representative
Community First Bank
2023.10 - Current
Press Operator
Bombardier Recreational Products
2022.02 - Current
Office Administrator
Spruce Pine Family Dentistry
2021.01 - 2021.07
Cashier
Valero
2020.03 - 2020.12
Apprentice Electrician
Whitsons Electric
2019.01 - 2019.07
Operator
Quartz Corp
2018.04 - 2018.10
Some College (No Degree) - Business Administration And Marketing
Ab Tech
- Certified Forklift Operator, Quartz Corp - 2018
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