Caleb Summer
Baltimore,MD
Summary
Dedicated professional with extensive experience in custodial and environmental services at Johns Hopkins Bayview Medical Center. Proven expertise in cleaning and sanitizing, complemented by strong problem-solving skills. Recognized for enhancing service quality through effective teamwork and attention to detail, ensuring compliance with health and safety standards. Committed to maintaining a clean and safe environment.
Overview
2026
2026
years of professional experience
Work History
Custodial
University of Maryland, Baltimore
2024 - Current
- Maintained cleanliness and sanitation of campus facilities, ensuring compliance with health and safety standards.
- Operated cleaning equipment effectively to enhance efficiency in daily maintenance tasks.
- Assisted in setup and breakdown of events, providing support to various departments as needed.
- Collaborated with team members to implement improved cleaning protocols, enhancing overall service quality.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Developed schedules for daily cleaning tasks, optimizing workflow and resource allocation across assigned areas.
- Conducted routine inspections of facilities to identify maintenance needs, ensuring swift resolution of issues.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Moved furniture for cleaning and set up for special events.
Customer Service Call Center Representative
MedStar Health
2022 - Current
- Assisted customers with inquiries regarding services and benefits, ensuring a high level of satisfaction.
- Utilized call center software to document interactions and track service requests efficiently.
- Resolved customer complaints promptly, employing effective problem-solving techniques to enhance customer experience.
- Provided accurate information about MedStar Health's policies and procedures to support patient needs.
- Collaborated with team members to improve communication processes and streamline workflow efficiency.
- Adapted quickly to changes in protocols, maintaining performance standards during high-volume periods.
- Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
- Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Participated in quality assurance activities such as reviewing recorded calls for compliance with company standards.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries, complaints, and issues.
- Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.
- Conducted follow-up calls to ensure resolution of issues, reinforcing customer trust in services provided.
- Maintained up-to-date knowledge of healthcare regulations and company offerings to provide informed assistance.
- Recognized as a top performer on multiple occasions for achieving outstanding customer satisfaction ratings.
- Demonstrated a commitment to ongoing professional development by participating in regular trainings on new products, services, policies, procedures updates.
- Documented and detailed calls and complaints using call center's CRM database.
- Assisted in streamlining processes within the department for improved efficiency and effectiveness of customer support operations.
Environmental Service
John Hopkins Bayview Medical Center
2021 - 03.2025
- Developed expertise in maintaining cleanliness and safety standards.
- Assisted in maintaining cleanliness of patient rooms and common areas.
- Utilized cleaning equipment and supplies effectively to ensure sanitation standards.
- Supported waste disposal processes, adhering to environmental regulations.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
- Maintained floor cleaning and waxing equipment.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Supervised supplies in inventory and submitted reorder requests.
- Operated buffers and burnishers to clean and polish floors.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
Education
Graduate Certificate - Sterile Tech
Penn Foster Career School
Scranton, PAHigh School Diploma - General
Overle High School
Baltimore, MD06.2019
Skills
- Cleaning and sanitizing
- Work independently
- Responsible and dependable
- Customer service
- Attention to detail
- Problem-solving
- Time management
- Cleaning expertise
- Floor cleaning and buffing
- Customer service-focused
- Custodial machine operation
- Work prioritization
- Sanitation techniques
- Skilled housekeeper
- Damage reporting
- Facility opening and closing
Timeline
Custodial
University of Maryland, Baltimore
2024 - Current
Customer Service Call Center Representative
MedStar Health
2022 - Current
Environmental Service
John Hopkins Bayview Medical Center
2021 - 03.2025
Graduate Certificate - Sterile Tech
Penn Foster Career School
High School Diploma - General
Overle High School
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