Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Caleb Thomas

Nashville,Tennessee

Summary

Open minded team player with strong critical thinking skills. Dependable candidate, successful at managing multiple priorities with a positive attitude. Passionate about building relationships through different business ventures.

Overview

9
9
years of professional experience

Work History

Instructional Technology Specialist

Audi North America
01.2023 - Current
  • Team with other subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.
  • Deliver top-quality training documentation, manuals and tools to address the needs of our guests.
  • Increased my soft skills through regular interactions with others.
  • Identify issues, analyze information to provide the best solution to any given problem.
  • Actively listen to customers, handle concerns quickly & escalate any major issues to a supervisor.
  • Follow up with customers about resolved issues to maintain high standards of customer service.
  • Respond proactively and positively to rapid change.

Logistics Coordinator

Federal Express
09.2021 - 01.2023
  • Tracked orders and notified customers of status or potential delays.
  • Generated documentation and information required for customer shipments.
  • Conducted investigations to resolve issues related to logistics and cargo movements.
  • Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.

Delivery Driver

Amazon
07.2020 - 09.2021
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.

Team Lead

Federal Express
03.2017 - 07.2020
  • Mentored newly hired employees on machine operations and
    implemented training on safety procedures to prevent injuries.
  • Conducted inspections of equipment before, during and after shifts to prevent project delays and resolve issues.
  • Created and distributed monthly, quarterly and annual reports to management regarding performance.
  • Conferred with other supervisors to coordinate operations and activities within or between departments.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Managed schedules, accepted time off requests and found coverage for short shifts.

Crew Trainer

Chipotle
02.2015 - 03.2017
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Taught new team members correct procedures for all areas of operations.
  • Produced training materials and gathered resources to equip crew members with learning opportunities.

Education

High School Diploma -

Antioch Highschool
Nashville, TN
05.2017

Skills

  • Computer Literacy
  • Conflict Mediation
  • Time Management
  • Customer Relations
  • Retail Sales Customer Service
  • Critical thinking
  • Data Evaluation
  • Product Organization
  • Customer Account Management
  • Document Control

Timeline

Instructional Technology Specialist

Audi North America
01.2023 - Current

Logistics Coordinator

Federal Express
09.2021 - 01.2023

Delivery Driver

Amazon
07.2020 - 09.2021

Team Lead

Federal Express
03.2017 - 07.2020

Crew Trainer

Chipotle
02.2015 - 03.2017

High School Diploma -

Antioch Highschool

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Caleb Thomas