Caleb Thompson
Columbus,OH
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
12
12
years of professional experience
Work History
Part-time Supervisor
UPS
Columbus, OH
08.2020 - Current
- Directed and supervised team of 25 employees in daily operations.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Serving as a liaison between management and staff, relaying important information and updates.
Multi-department Associate
Howard Johnson's Enterprises
Lima, Ohio
08.2015 - 08.2020
- Welcome guests with a friendly demeanor and assist them with check-in and check-out procedures.
- Handle reservations, modifications, and cancellations efficiently.
- Keep accurate records of guest information, occupancy, and any incidents or special requests.
- Perform repairs on plumbing, electrical systems, HVAC, appliances, and furniture as needed.
- Execute scheduled preventive maintenance tasks to ensure all systems and equipment are functioning optimally.
- Maintain logs of maintenance activities and repairs performed, including any necessary follow-up work.
Retail Sales Associate
Pet Supplies Plus
Lima, OH
09.2012 - 05.2015
- Demonstrated knowledge of store products and services.
- Provide excellent customer service by greeting customers, assisting with inquiries, and resolving issues.
- Assist in achieving sales targets by promoting products, upselling, and cross-selling.
- Maintain visual merchandising standards, including product displays and signage.
- Assist in inventory counts, restocking shelves, and organizing backroom stock.
- Operate the cash register, process transactions, and handle cash and credit card payments accurately.
Education
Some College (No Degree) - Management
The Ohio State University
Columbus, OHSkills
- Strategic Planning
- Operations Management
- Staff Management
- Complex Problem-Solving
- Training and mentoring
- Staff Development
- Department organization
Timeline
Part-time Supervisor
UPS
08.2020 - Current
Multi-department Associate
Howard Johnson's Enterprises
08.2015 - 08.2020
Retail Sales Associate
Pet Supplies Plus
09.2012 - 05.2015
Some College (No Degree) - Management
The Ohio State University
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