Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
References
Timeline
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Caleb Toombs

Piggott,AR

Summary

Personable and dedicated service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

SMS Service Representative

Minerals Technologies
Bethlehem, PA
09.2022 - Current
  • Worked closely with supervisors to ensure that tasks were completed according to company standards.
  • Managed incoming calls from customers seeking assistance with their machines or other services.
  • Performed inventory counts to ensure accuracy of stock levels on hand.
  • Cultivated relationships with teammates to assist customers with inquiries or resolve problems.
  • Consulted with customers regarding needs and addressed concerns.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Designed improved operations for equipment to meet customers needs

Construction Subcontractor

Taylor Construction and Roofing
Piggott, AR
07.2021 - 09.2022
  • Reviewed and interpreted blueprints, drawings and models to verify specifications.
  • Used hand tools, portable power tools and standard measuring instruments to complete daily tasks.
  • Measured and marked cutting lines on wood and raw materials.
  • Built shop structure on previously poured foundation.
  • Positioned and installed floor joists, trusses and rafters.
  • Performed demanding physical work over extended periods and modeled positive attitude.

Diesel Technician

Legacy Equipment Company
Piggott, AR
07.2019 - 07.2021
  • Assisted shop personnel and helped create cohesive and well-rounded technical environment centered around customer service, teamwork and learning.
  • Removed malfunctioning parts and repaired components or installed new ones.
  • Performed warranty service and filed all paperwork.
  • Performed checklist of fluid levels, air filter, tire pressure and more as part of service orders.
  • Operated specialty equipment, standard tools and gauges to complete assessments and repairs.
  • Reconditioned and replaced pistons, bearings, gears and valves.
  • Used manual and computer- assessed diagnostic devices to test equipment and determine repair needs.
  • Performed troubleshooting on malfunctioning equipment, identified faults and repaired, replaced or refurbished components to restore full functionality.
  • Tracked repairs made, labor time and parts used to calculate bill.
  • Overhauled and repaired equipment such as tractors and harvesters to maintain efficient farm operations.
  • Communicated with clients during service calls for top-quality customer service.

Utility Worker

Tmk Ipsco
Blytheville, AR
01.2017 - 07.2019
  • Followed daily maintenance lists to keep work areas productive and operational.
  • Wore appropriate clothing, erected barricades and signage and used proper equipment and tools.
  • Examined final products for conformance with quality and design standards.
  • Flexed between positions to handle staff needs and meet schedules.
  • Troubleshot machine malfunctions and made adjustments to correct problems.
  • Recorded production details and accurately entered data into computerized systems.

Education

High School Diploma -

Piggott High School
Piggott, AR
05.2015

Skills

  • Continuous Improvement
  • Power and hand tool use
  • Safety-oriented mindset
  • Customer interaction
  • Reliable & trustworthy
  • Customer Relations
  • Schedule Management
  • Machine Maintenance
  • Computer Skills
  • Forklift Operation
  • Punctual and Dependable
  • Equipment Repair and troubleshooting
  • Expense Control
  • Process Improvement
  • Training and mentoring

Affiliations

  • Restoring antique cars and trucks
  • Biking
  • Camping
  • Gaming
  • Traveling

Languages

English
Professional

Accomplishments

  • Bravo chips from sales for hard work and dedication

References

References available upon request.

Timeline

SMS Service Representative

Minerals Technologies
09.2022 - Current

Construction Subcontractor

Taylor Construction and Roofing
07.2021 - 09.2022

Diesel Technician

Legacy Equipment Company
07.2019 - 07.2021

Utility Worker

Tmk Ipsco
01.2017 - 07.2019

High School Diploma -

Piggott High School

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Caleb Toombs