CALEB TRIPLETT
Keizer
Summary
I have a proven track record in client acquisition, sales growth, and exceptional customer service. I am Experienced in managing teams, optimizing operational efficiency, and building strong client relationships to achieve business objectives. I’ve Consistently recognized for ranking in the top 10% in client acquisitions, driving over $150,000 in revenue and exceeding sales targets. I’ve Developed personalized strategies to enhance customer satisfaction and improve retention. I’m Proficient in CRM tools, data analysis, and team development.
Overview
13
13
years of professional experience
Work History
Truck Branch Manager
Enterprise Holdings LLC
12.2022 - Current
- Streamlined CRM data analysis, enhancing customer personalization and boosting satisfaction scores by 20 points
- Optimized client communications and operational workflows through proficient use of Excel, Word, and Outlook, increasing our maintenance score of 85 by 10 points
- Built relationships with 20+ clients, contributing to organic growth that increased Fleet growth by 39%
- Retained 9 prior customers who had left for a competitor by maintaining relationships
- Generated $150K additional company revenue through increased client acquisitions
Branch Manager
Comcast
01.2017 - 08.2019
- Led comprehensive branch operations encompassing sales, customer service, and technical support, ensuring alignment with corporate objectives and delivering consistent results
- Implemented customer service initiatives that improved satisfaction ratings and retention rates, leading to enhanced customer loyalty and positive brand perception
- Enhanced inventory accuracy to 98% through rigorous cycle counting and implementing inventory control processes
- Provided feedback to 20 store associates regarding work performance on an ongoing basis and spearheaded recruiting, hiring, and performance evaluations
- Handled customer complaints by listening to grievances and correcting issues which contributed in scoring a 98 on NPS from the previous 65
Assistant Property Manager
Norris and Stevens
01.2016 - 12.2016
- Developed and maintained positive relationships with tenants, addressing concerns and providing financial updates
- Collaborated with property owners and managers to create and manage annual budgets, track expenses, and prepare financial reports
- Acted as the primary point of contact for tenants, addressing maintenance requests, coordinating repairs, and ensuring a high level of tenant satisfaction
- Targeted students at Corben University via social media marketing campaigns, driving up occupancy by 16%
- To a total occupancy rate of 92%
- Developed an organized system to track rent payments, property maintenance, and miscellaneous expenses, eliminating 5 hours of work per week
Store Manager
Sprint Wireless
01.2015 - 04.2016
- Managed storefront-related services, including repairs and enhancements, to improve the overall customer experience
- Resolved customer complaints with an overall 88 NPS Score
- Coached and encouraged 7 employees, including 2 new hires
- Maintained 3 registers and cash drawers with 100% accuracy
Store Manager
T-mobile
01.2012 - 12.2014
- Led a team of 7 sales associates, providing training on effective account management techniques, cross-selling, and customer engagement strategies to boost team productivity
- Collaborated with corporate partners to design and implement marketing campaigns, product launches, and promotions, leveraging customer accounts for personalized outreach that increased customer engagement, retention, and sales
- Spearheaded strategies to enhance customer satisfaction and increase sales, leading to significant improvement in store rankings
- Improved store ranking from 2000 to 165 out of 4000+ stores based on overall product sales and customer service performance
- Optimized supply chain logistics, maintaining 100% compliance with corporate guidelines and contributing to a 20% improvement in store presentation
Education
Bachelors of Computer Science - Game Design
Full Sail University
Jacksonville, FL07.2021
Skills
- Team mentoring & coaching
- Performance management
- Motivational leadership
- Operational oversight
- Training & development
- Conflict resolution
- CRM proficiency
- Client relationship building
- Personalized service strategies
- Retention-focused solutions
- Game design
- Level design
- User experience optimization
- Game mechanics development
- Prototyping
- Creative problem solving
- Collaboration with design & development teams
- Microsoft Office Suite
Timeline
Truck Branch Manager
Enterprise Holdings LLC
12.2022 - Current
Branch Manager
Comcast
01.2017 - 08.2019
Assistant Property Manager
Norris and Stevens
01.2016 - 12.2016
Store Manager
Sprint Wireless
01.2015 - 04.2016
Store Manager
T-mobile
01.2012 - 12.2014
Bachelors of Computer Science - Game Design
Full Sail University
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