- Virtual Reality
- Video Gaming
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Outdoor Recreation
- Playing Sports
- Camping
- Cooking
Caleb Trout
Casselberry
Summary
Versatile IT Technician with a proven track record at Applegate Information and Services, adept in Office 365 administration and providing top-notch remote technical support. Known for a strong work ethic and a hunger for learning, with the ability to enhance system performance and customer satisfaction through expert problem-solving and technical skills. Highly teachable and coachable, with a focus on adapting to new technologies and consistently improving workflows. Demonstrated ability to manage complex IT environments, troubleshoot hardware/software issues, and deliver solutions that meet employer and client expectations. Skilled in customer service, technical troubleshooting, and system optimization in high-pressure environments.
Overview
9
9
years of professional experience
Work History
IT Technician
Applegate Information and Services
03.2024 - Current
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Provided expert help desk support and remote assistance to customers, ensuring timely resolution of technical issues while delivering exceptional customer service.
- Supported and administered Office 365 environments, troubleshooting software issues, configuring accounts, and managing the M365 admin space.
- Conducted on-site client visits to set up computers and networking equipment, installing and configuring hardware and network components.
- Utilized Active Directory for account management, access control, and user authentication.
- Configured and maintained VPNs to enable secure and stable remote connectivity for clients.
- Proactively diagnosed and resolved hardware and software issues, enhancing system performance.
- Proficient in using NinjaRMM for remote monitoring and management of client systems, ensuring the smooth operation of IT environments.
- Performed troubleshooting on peripheral devices such as printers, scanners.
Seafood Clerk / Meat Cutter
Publix
02.2023 - 02.2024
- Performed cutting, trimming, and preparation of meats to meet customer specifications while adhering to strict quality standards.
- Managed inventory and stocked meat and seafood shelves, ensuring freshness and cleanliness, while ensuring compliance with health and safety regulations.
- Assisted customers with product selection, providing expert knowledge on meat cuts and seafood preparation.
- Ensured all products were displayed attractively and organized to maximize sales and customer satisfaction.
- Contributed to the overall efficiency of the department by maintaining a clean and organized work environment
Personal Assistant / Camera Operator /Floor Director
Concrete Lion Pictures
05.2016 - 12.2023
- Operated professional-grade cameras and equipment for projects including Swim Network broadcasts and Northland Church services.
- Managed setup, calibration, and teardown of technical equipment, ensuring smooth production workflows.
- Collaborated with clients and production teams, ensuring high production standards were met.
- Directed floor activities and provided technical support during filming, working with directors, cinematographers, and crew.
Expo
Dominick's Restaurant
02.2020 - 10.2020
- Ensured timely food delivery and coordination, optimizing customer satisfaction.
- Resolved customer concerns, providing effective solutions and enhancing the dining experience.
- Streamlined operations by improving workflow efficiency, leading to consolidation of the expo role into a single position.
Education
Associate of Science - Computer Programming And Data Analytics
Seminole State College of Florida
Sanford, FL05-2026
High School Diploma -
Winter Springs HighSchool
Winter Springs, FL01-2020
Skills
- Technical Skills: Active Directory, Office 365, M365 Admin Center, VPN configuration, Computer Hardware/Software Troubleshooting, NinjaRMM
- Software: Microsoft Office Suite, Windows OS, Network Configuration, Remote Desktop Support
- Customer Service: Help Desk Support, Client Interaction, Problem Solving
- Networking: Networking Equipment Setup, Network Troubleshooting, VPN Setup
Interests
Timeline
IT Technician
Applegate Information and Services
03.2024 - Current
Seafood Clerk / Meat Cutter
Publix
02.2023 - 02.2024
Expo
Dominick's Restaurant
02.2020 - 10.2020
Personal Assistant / Camera Operator /Floor Director
Concrete Lion Pictures
05.2016 - 12.2023
Associate of Science - Computer Programming And Data Analytics
Seminole State College of Florida
High School Diploma -
Winter Springs HighSchool
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