Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Caleb Tulba-Malani

Sparks,Nevada

Summary

Results-driven Front Desk Representative with extensive experience in delivering exceptional customer service and optimizing front desk operations. Recognized for effective communication and problem-solving skills, achieving high levels of client satisfaction. Strong multi-tasking abilities thrive in fast-paced environments, aimed at enhancing operational efficiency and delivering top-tier customer experiences.

Overview

3
3
years of professional experience

Work History

Overnight Front Desk Representative

UFC GYM WAIKELE
Waipahu, HI
07.2024 - 10.2024
  • Welcomed patrons to the front desk, engaged in friendly conversations while conducting the check-in process, and maintained accurate records of guest information, including contact details, and preferences.
  • Reviewed safety, health, and sanitation processes throughout areas, enforced rules to promote security and safety, and ensured that all front desk areas were clean, organized, and stocked with necessary supplies.
  • Resolved customer complaints in a professional manner, while ensuring their satisfaction was met, and recorded guest comments or complaints, escalating them to management for immediate resolution.
  • Monitored lobby activities to ensure safety regulations were being followed at all times.
  • Balanced accounts are conducted nightly to maintain PCI compliance and reporting standards.

Recreation Assistant

NAF DOD SERVICES
White Sands Missile Range, NM
06.2022 - 06.2022
  • Provided exceptional customer service to participants, addressed any concerns or inquiries, and answered phones in a timely manner.
  • Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
  • Collaborated with community organizations to promote and support recreational activities.
  • Performed routine maintenance tasks such as cleaning equipment, restocking supplies.
  • Introduced new arrivals to other participants, explained facility rules and encouraged participation.
  • Prepared class format and content appropriate for the type of class and level of participants and conducted pre- and post-event evaluations to gather feedback and suggest improvements.

Postal Clerk

Directorate of Human Resources ( Postal Ops)
APO, AP
09.2021 - 01.2022
  • Streamlined mailing processes by assisting with forms and monitoring package statuses.
  • Worked effectively in team environments to make the workplace more productive.
  • Delivered bulk mailings using special sorting equipment such as barcode scanners or automated systems.
  • Offered support and advice to newer personnel to improve performance.
  • Received customer complaints regarding service issues at the counter and referred them to supervisor when necessary.
  • Sorted and processed incoming mail by sorting into post office boxes, general delivery, and street address.
  • Supported shipping and receiving needs by loading and unloading transportation vehicles and containers.

Education

High School Diploma -

Humphreys High School
APO, AP
06-2021

Skills

  • Team building
  • Listening skills
  • Customer service
  • Effective planning
  • Hospitality services
  • Problem-solving skills
  • Safety and security procedures
  • Oral and written communications

Accomplishments

  • Certification for outstanding support 2x
  • Award for community engagement

References

References available upon request.

Timeline

Overnight Front Desk Representative

UFC GYM WAIKELE
07.2024 - 10.2024

Recreation Assistant

NAF DOD SERVICES
06.2022 - 06.2022

Postal Clerk

Directorate of Human Resources ( Postal Ops)
09.2021 - 01.2022

High School Diploma -

Humphreys High School
Caleb Tulba-Malani