Caleb Tulba-Malani
Sparks,Nevada
Summary
Results-driven Front Desk Representative with extensive experience in delivering exceptional customer service and optimizing front desk operations. Recognized for effective communication and problem-solving skills, achieving high levels of client satisfaction. Strong multi-tasking abilities thrive in fast-paced environments, aimed at enhancing operational efficiency and delivering top-tier customer experiences.
Overview
3
3
years of professional experience
Work History
Overnight Front Desk Representative
UFC GYM WAIKELE
Waipahu, HI
07.2024 - 10.2024
- Welcomed patrons to the front desk, engaged in friendly conversations while conducting the check-in process, and maintained accurate records of guest information, including contact details, and preferences.
- Reviewed safety, health, and sanitation processes throughout areas, enforced rules to promote security and safety, and ensured that all front desk areas were clean, organized, and stocked with necessary supplies.
- Resolved customer complaints in a professional manner, while ensuring their satisfaction was met, and recorded guest comments or complaints, escalating them to management for immediate resolution.
- Monitored lobby activities to ensure safety regulations were being followed at all times.
- Balanced accounts are conducted nightly to maintain PCI compliance and reporting standards.
Recreation Assistant
NAF DOD SERVICES
White Sands Missile Range, NM
06.2022 - 06.2022
- Provided exceptional customer service to participants, addressed any concerns or inquiries, and answered phones in a timely manner.
- Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
- Collaborated with community organizations to promote and support recreational activities.
- Performed routine maintenance tasks such as cleaning equipment, restocking supplies.
- Introduced new arrivals to other participants, explained facility rules and encouraged participation.
- Prepared class format and content appropriate for the type of class and level of participants and conducted pre- and post-event evaluations to gather feedback and suggest improvements.
Postal Clerk
Directorate of Human Resources ( Postal Ops)
APO, AP
09.2021 - 01.2022
- Streamlined mailing processes by assisting with forms and monitoring package statuses.
- Worked effectively in team environments to make the workplace more productive.
- Delivered bulk mailings using special sorting equipment such as barcode scanners or automated systems.
- Offered support and advice to newer personnel to improve performance.
- Received customer complaints regarding service issues at the counter and referred them to supervisor when necessary.
- Sorted and processed incoming mail by sorting into post office boxes, general delivery, and street address.
- Supported shipping and receiving needs by loading and unloading transportation vehicles and containers.
Education
High School Diploma -
Humphreys High School
APO, AP06-2021
Skills
- Team building
- Listening skills
- Customer service
- Effective planning
- Hospitality services
- Problem-solving skills
- Safety and security procedures
- Oral and written communications
Accomplishments
- Certification for outstanding support 2x
- Award for community engagement
References
References available upon request.
Timeline
Overnight Front Desk Representative
UFC GYM WAIKELE
07.2024 - 10.2024
Recreation Assistant
NAF DOD SERVICES
06.2022 - 06.2022
Postal Clerk
Directorate of Human Resources ( Postal Ops)
09.2021 - 01.2022
High School Diploma -
Humphreys High School
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