Summary
Overview
Work History
Education
Skills
Timeline
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Caleb Warfield

Chicago,IL

Summary

Dynamic customer service professional with a proven track record of enhancing customer satisfaction and driving company success through effective communication and problem-solving skills. Recognized for consistently exceeding performance metrics and fostering positive relationships with clients.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Southwest Airlines
Chicago, IL
09.2023 - 01.2025
  • Responded to customer inquiries with precise information on products and services.
  • Developed strong customer relationships to encourage repeat business.
  • Tracked bags from start to finish to ensure timely delivery of goods or services.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Consulted with customers via phone and in person to deliver product information and take orders.

Unloader

Fed Ex Ground
Chicago, IL
03.2023 - 08.2023
  • Sorted products into categories according to size, type, and color when necessary.
  • Followed all safety regulations when handling heavy materials.
  • Assisted in navigating large loads to assigned areas.
  • Operated scanning devices to track merchandise throughout the facility.
  • Repaired damaged packages before storing them away.

Cashier

Walgreens
Alsip, IL
09.2022 - 03.2023
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Guided customers with product and service inquiries.
  • Performed other duties as assigned by management.
  • Executed daily recovery tasks, ensuring cleanliness and organization.
  • Handled incoming calls to address customer inquiries.

Intake Specialist

From Ordinary to Extraordinary
Dallas, TX
02.2022 - 08.2022
  • Collaborated with social workers to support patients.
  • Built partnerships with related organizations to develop support and gain greater attention for important issues.
  • Maintained accurate records of all client interactions according to agency policies and procedures.
  • Counseled individuals on a variety of topics such as stress management, anger management, grief counseling.
  • Supported the development and implementation of policies and procedures to enhance service delivery and client care.

Teen Docent

Universal Studios
The Colony, TX
08.2021 - 01.2022
  • Facilitated guided tours around the facility while providing engaging commentary.
  • Provided assistance to staff in maintaining a clean, safe, and secure environment.
  • Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
  • Ensured that all safety protocols were followed during public programs or tours.
  • Greeted and registered visitors, issuing required identification badges or safety devices.
  • Described tour points of interest to group members, responding to general inquiries and questions.
  • Developed new interactive activities for visiting groups of students and adults.

Education

High School Diploma -

Plano West Senior High
Plano, TX
06-2020

Skills

  • Customer service
  • Time management
  • Effective communication
  • Attention to detail
  • Problem solving
  • Team collaboration
  • Customer relationship management
  • Schedule mastery
  • Safety compliance
  • Stress management
  • Refund management
  • Money handling

Timeline

Customer Service Representative

Southwest Airlines
09.2023 - 01.2025

Unloader

Fed Ex Ground
03.2023 - 08.2023

Cashier

Walgreens
09.2022 - 03.2023

Intake Specialist

From Ordinary to Extraordinary
02.2022 - 08.2022

Teen Docent

Universal Studios
08.2021 - 01.2022

High School Diploma -

Plano West Senior High

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