Caleb West
PEGRAM,TN
Summary
Hard working and driven
Experienced in both FOH and BOH restaurant positions. Exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments.
Warm, friendly, and personable.
Overview
10
10
years of professional experience
Work History
Server
Frothy Monkey
Nashville, United States
05.2013 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Inspected dishes and utensils for cleanliness.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Retail Associate
I Believe In Nashville
Nashville, TN
07.2019 - 01.2020
- Greeted customers, helped locate merchandise and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Supported loss prevention goals by monitoring shopper behavior.
Cashier
Nashville International Airport(BNA)(Food Court)
Nashville, TN
09.2012 - 05.2013
- Operated cash register for cash, check and credit card transactions at Blue Coast Burrito, Famous Famiglia's Pizza, Auntie Anne's Pretzels, and Quiznos
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Assistant
The Mailroom/Box Warehouse
Nashville, TN
05.2011 - 08.2022
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Education
High School Diploma -
Nashville School of The Arts
05.2013
Skills
- Conflict and Complaint Resolution
- Customer Service and Rapport
- Transactions and Cash Handling
- Cool Under Pressure
- Table Monitoring and Turnover
- To-Go Order Preparation
- Hospitality Service Expertise
- Guest Satisfaction
- Table Bussing
- Food and Beverage Service
Timeline
Retail Associate
I Believe In Nashville
07.2019 - 01.2020
Server
Frothy Monkey
05.2013 - Current
Cashier
Nashville International Airport(BNA)(Food Court)
09.2012 - 05.2013
Assistant
The Mailroom/Box Warehouse
05.2011 - 08.2022
High School Diploma -
Nashville School of The Arts
Similar Profiles
Lenzo ThompsonLenzo Thompson
Pack and Slicer at Frothy MonkeyPack and Slicer at Frothy Monkey
Ostin WilliamsOstin Williams
Manager / Server at Frothy MonkeyManager / Server at Frothy Monkey
Ford SilberhornFord Silberhorn
Outside Sales Representative at Frothy Moon BrewhouseOutside Sales Representative at Frothy Moon Brewhouse