Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caleb White

Auburn,WA

Summary

Service-oriented IT Technician with extensive experience in hardware and software installation, configuration, and maintenance. Well-versed in network infrastructure and security measures, with a proven track record of troubleshooting and problem resolution. A dedicated team player with excellent communication skills, committed to delivering top-quality service.

Overview

5
5
years of professional experience

Work History

IT Technician

Zones IT
06.2022 - Current
  • Installed and configured computer hardware and software, including servers, desktops, laptops, printers, and other peripherals
  • Troubleshot and resolved hardware and software problems, including diagnosing and repairing hardware issues and resolving software conflicts and compatibility issues
  • Configured systems according to prescribed software and hardware frameworks.
  • Linked computers to network and peripheral equipment.
  • Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
  • Installed and configured operating systems and applications.
  • Monitored system performance and responded to alerts and error messages to ensure maximum uptime and performance.

Flooring Installer

N/A
06.2018 - 08.2019
  • Assisted in the installation of carpet and other flooring materials
  • Worked collaboratively with team members to ensure efficient and timely completion of projects
  • Developed strong communication skills and the ability to work under pressure to meet tight deadlines.

Education

High School Diploma -

Thomas Jefferson High School
Auburn, WA
06.2019

Skills

  • Confident and professional communication skills via multi-line phone system which includes active listening
  • Experience with and able to navigate email and third-party data systems (ex Outlook, Word) with the ability to learn new software
  • Attention to detail as this is often the first contact with Greenwood Heating The information gathered will be used by other members of the team, down the line
  • Service-oriented and ability to interact with all customer service scenarios (positive and negative) Ability to empathize and work through challenging problem-solving situations
  • Application Installations
  • Data Retention
  • Software Installation
  • Computer Imaging
  • Software Applications

Timeline

IT Technician

Zones IT
06.2022 - Current

Flooring Installer

N/A
06.2018 - 08.2019

High School Diploma -

Thomas Jefferson High School

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Caleb White