Caleb Wierman

• Led daily operations for locating underground utilities, ensuring compliance with safety regulations.
• Trained new team members on best practices and operational procedures for effective service delivery.
• Coordinated scheduling of field crews to optimize efficiency and resource allocation across multiple projects.
• Conducted quality control inspections to maintain high standards of accuracy in utility location services.

I was in charge of the entire floor of 69 agents. Along with eight supervisors. I was in charge of data entry talking to customers fixing accounts quality assurance on phone calls reporting to CenturyLink corporate office every hour documentation and recording of sales cancellations disconnect orders was also in charge of speaking with customers and other businesses in regards to their services and products that were available to them.