Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CALEB WILLIAMS

Jacksonville,FL

Summary

Experienced professional in Merchant Marine operations, demonstrating a robust understanding of maritime logistics and navigation. Proven track record of enhancing operational efficiency, ensuring compliance with safety regulations, and reducing costs through strategic planning. Core competencies include vessel management, crew training, and risk assessment. Aiming to leverage expertise to contribute to innovative maritime solutions.

Detail-oriented customer service professional with extensive experience in client relations and technical support. Proven ability to resolve issues efficiently and enhance customer satisfaction, leveraging strong communication and problem-solving skills. Seeking to contribute expertise in a dynamic team environment to drive exceptional service delivery.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Courier

Grub Hub Holdings/UBER
Jacksonville, FL
01.2018 - Current
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Identified discrepancies between physical count and computer data.
  • Transported goods to designated areas within the warehouse facility.
  • Packed boxes and stock using organizational guidelines.
  • Reviewed work orders before starting work to determine necessary materials and meet deadlines.
  • Assembled orders according to customer requests.
  • Followed established guidelines for picking orders accurately.
  • Used time-management skills to prioritize urgent deliveries and optimize daily schedules.
  • Documented items transported, recipient information and problems.
  • Maintained adherence to stringent delivery deadlines.
  • Checked and secured package loads before deliveries.
  • Quickly responded to customer inquiries to improve business relationships.
  • Ensured compliance with federal regulations governing transportation of hazardous materials.
  • Documented pickups and deliveries and submitted reports after shift.
  • Answered shipment and delivery questions concerning estimated times of arrival.
  • Scanned inbound and outbound packages to sort for destination.
  • Inspected shipments for damages or discrepancies; recorded any issues found.
  • Followed safety protocols when loading, unloading, driving, and delivering items.
  • Sorted parcels according to delivery route.
  • Developed delivery route understanding to avoid high traffic and construction areas.
  • Provided excellent customer service by answering questions about delivery status.
  • Reported any accidents or vehicle issues immediately to management, ensuring a quick resolution.
  • Communicated with customers to coordinate delivery times.
  • Communicated customer complaints, requests and feedback to company management.
  • Walked, rode bicycles or drove vehicles to reach destinations and deliver messages or materials.
  • Delivered packages promptly to customers by adhering to specified routes and time schedules.
  • Managed inventory of delivery supplies, such as packaging, labels, and delivery forms.
  • Used cell phones or tablets to upload time, delivery and shipment information into company website or database.
  • Used GPS navigation to plan routes and rerouted for unexpected delays.

Computer Inventory Associate

Fanatics Inc
Jacksonville, FL
04.2024 - 12.2024
  • Compiled data from source documents prior to data entry.
  • Prepared source data by compiling necessary documents, files and information at start of each new project.
  • Identified, corrected, and reported data entry errors.
  • Monitored incoming emails related to customer inquiries regarding accounts and services provided by the organization.
  • Analyzed and processed current data records to provide detailed reports.
  • Emailed completed documents to supervisors and co-workers to confirm accuracy.
  • Researched and obtained further information for incomplete documents.
  • Answered incoming phone calls and directed callers to appropriate departments and personnel.
  • Maintained confidentiality of sensitive customer information records.
  • Resolved discrepancies between source documents and computer entries through careful review.
  • Determined appropriate databases for completed documents and transferred files electronically.
  • Obtained scanned records and uploaded into company databases.
  • Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.
  • Maintained data entry requirements by following data program techniques and procedures.
  • Organized and filed data in appropriate locations for easy access to essential information.
  • Accurately entered and updated customer data into the company database system.
  • Reviewed existing databases for accuracy and completeness of records.
  • Entered data into spreadsheets, documents and databases with high accuracy rate.
  • Organized paperwork according to established filing systems.
  • Screened and regularly answered calls to provide assistance to important clients.
  • Verified accuracy of data entry by reviewing, correcting, deleting or reentering information.
  • Generated reports to track productivity and identify errors in data entry process.

Steward Assistant/Merchant Marine

SubCom
Baltimore, MD
02.2022 - 04.2024
  • Organized and maintained gallery inventory, including cataloging new acquisitions.
  • Maintained positive working relationship with fellow staff and management.
  • Maintained records of all incoming shipments from vendors or private collectors.
  • Provided support during inventory counts, ensuring accurate tracking of kitchen assets.
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Implemented food safety protocols to minimize risks of contamination.
  • Cleaned equipment used in kitchen operations such as ovens, grills, fryers.
  • Ensured adherence to all sanitation policies and procedures for the kitchen area.
  • Assisted in the preparation of basic food items under the guidance of kitchen staff.
  • Maintained cleanliness of dining areas, including floors, tables, and chairs to enhance guest experience.
  • Participated in staff meetings to discuss improvements in cleaning and maintenance procedures.
  • Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
  • Disinfected kitchen surfaces, equipment, and tools using cleaner to sanitize.
  • Replenished stations throughout restaurant and restocked cupboards, serving areas, and salad bars to meet employee and customer demands.
  • Asked customers about meals to assess satisfaction and collect vital feedback.
  • Handled cleaning tasks with attention to detail, including polishing silverware and glassware.
  • Adapted to various roles within the kitchen and dining area, demonstrating flexibility and teamwork.
  • Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
  • Conducted daily inspections of dishwashing machines and other kitchen equipment for maintenance needs.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Responded quickly to any spills or messes that occurred within the kitchen area.
  • Swept and mopped dining areas to provide clean surfaces.
  • Facilitated efficient waste disposal and recycling processes, adhering to environmental standards.
  • Stocked displays with new and transferred merchandise.

Ordinary Seaman/Oil Wiper

Keystone Shipping
Charleston, SC
03.2021 - 03.2022
  • Cleaned, maintained, and mended ship decks and assessed areas requiring major damage repair.
  • Built deep understanding of ship navigation principles under supervision of professionals.
  • Attended to safety precautions during loading and unloading operations.
  • Conducted routine checks on deck machinery like windlasses, capstans and winches.
  • Responded promptly to orders given by officers in charge while underway or in port.
  • Documented vessel's supplies and equipment inventory.
  • Monitored security of vessel by performing lookout duties.
  • Rigged pilot ladder and lowered gangway for pilot to board vessel.
  • Loaded or unloaded materials, vehicles or passengers from vessels.
  • Followed instructions from Commanding Officer regarding operation of the vessel at sea.
  • Stood watch on bridge when directed by Commanding Officer or Chief Mate.
  • Maintained checklists and logs of vessel maintenance and operations.
  • Maintained government-issued certifications.
  • Removed excess grease build-up from engine parts using solvents or degreasers.
  • Lubricated machinery, equipment or engine parts.
  • Assisted engineers with more complex maintenance tasks when necessary.
  • Ensured that all safety procedures were followed during each shift.
  • Checked oil levels and monitored equipment to regularly oil and lubricate for smooth functioning.
  • Maintained all equipment in working order and checked for any defects or malfunctions.
  • Cleaned and maintained the engine room on a daily basis.

Education

High School Diploma -

ESPRIT DE CORPS HIGH SCHOOL
Jacksonville FL
06-2015

Skills

  • Truck processing
  • Shipping and receiving
  • Shipment unpacking
  • Loading and unloading
  • Cycle counting
  • Unpacking merchandise
  • Client Support Experience
  • Data collection
  • Shipping procedures
  • 10-key
  • Critical thinking

Certification

  • TWIC
  • CPR
  • FIREWATCH
  • BASIC SAFETY TRAINING
  • FIREFIGHTING
  • WATER SURVIVAL
  • FOOD HANDLER

Timeline

Computer Inventory Associate

Fanatics Inc
04.2024 - 12.2024

Steward Assistant/Merchant Marine

SubCom
02.2022 - 04.2024

Ordinary Seaman/Oil Wiper

Keystone Shipping
03.2021 - 03.2022

Courier

Grub Hub Holdings/UBER
01.2018 - Current

High School Diploma -

ESPRIT DE CORPS HIGH SCHOOL

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