CALEB WILLIAMS

As a Customer Service Representative at Cigna, my main responsibility is to support our members by providing accurate information and resolving any issues they might have regarding their health plans. I spend most of my day answering calls from customers who need help understanding their benefits, claims, coverage, or bills.

I guide members through their health insurance plans, helping them understand what services are covered, how much they might owe, and where they can get care. I also help with things like checking prior authorizations, updating account information, or checking the status of a claim. Sometimes, I work with providers or internal departments to make sure everything runs smoothly for the customer.

One of the most important parts of my job is showing empathy.

I know that when people call, they might be dealing with something stressful—like a medical issue or a confusing bill—so I do my best to listen, stay patient, and provide clear answers.

I also keep detailed records of every interaction and follow up when needed, making sure no one falls through the cracks. It’s a mix of problem-solving, communication, and making sure people feel supported and informed.

When I worked at Beauty & Beast Fitness in Mayodan, NC, I was responsible for creating a clean, welcoming, and supportive environment for gym members. I regularly sanitized equipment, organized the workout areas, and ensured everything was in safe working condition. I greeted members as they arrived, answered questions about memberships, and helped them get familiar with the facility. I also provided basic guidance on how to use machines safely and effectively, referring members to trainers when more detailed help was needed.

Customer service played a big part in my role—I always made it a priority to listen to members’ concerns and resolve any issues professionally. In addition to those daily tasks, I promoted upcoming fitness programs and membership specials, contributing to a positive and community-focused atmosphere within the gym.

When I worked at Red Bird Café in Mayodan, NC, I was responsible for providing exceptional service to our guests in a warm and welcoming environment. I greeted customers as they came and took food and beverage orders, ensuring accuracy and efficiency. I communicated orders to the kitchen staff and served food and drinks promptly, maintaining a high standard of quality. Throughout the dining experience, I checked in with guests to ensure their satisfaction and addressed any concerns or special requests they had. I also assisted in maintaining a clean and organized dining area by bussing tables, resetting them for new guests, and ensuring that all service areas were stocked and ready for use. Additionally, I supported the team by helping with food preparation tasks as needed, such as assembling salads and sandwiches, and ensuring that all health and safety regulations were followed.

My role required strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment to deliver an outstanding dining experience for our customers