Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Caleb Wise

Farmington,AR

Summary

Adaptable assistant general manager with solid knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Collaborative team player bringing several years of comprehensive experience completing managerial and administrative tasks to keep company running smoothly. Commended for outstanding staff performance to boost company morale and productivity.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Raising Cane's
Fayetteville , AR
03.2021 - Current
  • Managed daily operations of the store, including scheduling and supervising staff.
  • Ensured that customer service standards were met or exceeded at all times.
  • Monitored inventory levels and placed orders for new stock as needed.
  • Conducted regular performance evaluations for employees to ensure quality standards were maintained.
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor.
  • Provided training, guidance, and support to staff members on proper procedures and policies.
  • Prepared weekly schedules for staff members based on their availability.
  • Assisted in the recruitment process by conducting interviews with prospective candidates.
  • Performed administrative tasks such as filing paperwork, preparing documents.
  • Motivated and led team members to work together to achieve targets.
  • Met business targets with streamlined operations strategies.
  • Oversaw daily operations, ensuring efficiency and compliance with company standards.
  • Coordinated with the General Manager to develop and implement strategic plans.

Shift Manager

Raising Canes
Fayetteville , AR
09.2019 - 02.2021
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Upheld company standards and compliance requirements for operations.

NRO Trainer

Raising Cane's
Fayetteville, AR
01.2019 - 08.2019
  • Provided feedback on employee performance based on observed results during training sessions.
  • Documented all training activities including attendance records, feedback forms, surveys.
  • Adapted teaching methods according to the needs of individual learners or groups.
  • Resolved any issues raised by participants during the training session in a timely manner.
  • Provided support for trainers in order to ensure successful delivery of courses.
  • Explained goals and expectations required of trainees.
  • Maintained strong knowledge by participating in workshops, conferences, and online education classes.

Crew Member

Raising Cane's
Fayetteville, AR
03.2017 - 12.2018
  • Educated customers on menu items, product ingredients and nutritional values.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Wiped down tables and equipment, swept and refilled stock.
  • Served food quickly for positive guest experiences.

Education

GED -

Jefferson GED Center
Fayetteville
05-2017

Skills

  • Employee Scheduling
  • Team leadership strength
  • Operations Management
  • Workflow Coordination
  • Business operations knowledge
  • Business operations background
  • Staff Management
  • Food safety and sanitation

Certification

  • Serve-Safe Certified

References

References available upon request.

Timeline

Assistant General Manager

Raising Cane's
03.2021 - Current

Shift Manager

Raising Canes
09.2019 - 02.2021

NRO Trainer

Raising Cane's
01.2019 - 08.2019

Crew Member

Raising Cane's
03.2017 - 12.2018

GED -

Jefferson GED Center

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Caleb Wise