Accomplished leader with extensive experience in managing clinical operations and program expansions in healthcare settings. Demonstrated success in improving program efficiency, capacity, and stability while effectively managing multi-million dollar budgets. Skilled in team leadership, stakeholder engagement, and data-driven decision-making. Committed to enhancing service delivery and operational excellence through innovative strategies and compliance management.
Overview
3
3
years of professional experience
Work History
Division Director
Sheppard Pratt
Frederick, Towson, Maryland
07.2023 - Current
Managed the delivery of interdisciplinary behavioral health and substance use services 24/7 for individuals with behavioral health or co-occurring needs.
Oversaw division serving 2 locations of 70 total staff and 45 total clients with acute mental illness and SUD needs
Successfully oversaw the expansion of operations to a new residential site and collaborated with the commercial planning team to successfully acquire additional property, leading to significant cost savings of $600,000 per year.
Successfully oversaw new contract transition to a new pharmacy provider
Initiated and oversaw space reutilization, leading to a $500,000 increase in annual revenue generating opportunities.
Developed and managed program budgets exceeding $5 million, monitoring utilization, revenue, and costs to ensure financial efficiency.
Regularly prepared and presented comprehensive monthly operations presentations reviewing operational barriers, budgeting, and strategic insights to executives and senior leadership, facilitating informed decision-making and organizational alignment.
Designed and implemented new program services and quality improvement systems to adapt to changing client needs and healthcare delivery systems.
Oversaw hiring, training, supervision, and evaluation of interdisciplinary team staff, fostering professional growth and development.
Ensured compliance with licensing, accrediting, and funding standards, prepared for external program and facility reviews, and developed correction plans as needed.
Maintained accurate and complete documentation of all service functions, ensuring compliance with HIPAA and state privacy laws.
Oversaw and strengthened partnerships with private insurance companies responsible for program authorizations, ensuring compliance and optimizing service delivery.
Acquired in-depth knowledge of public health benefits, including disability, to effectively advocate for client needs and enhance program accessibility.
Directed the intake procedures, ensuring thorough evaluation for medical necessity and aligning with program criteria for optimal outcomes.
Responded to crisis situations and managed difficult or emotional individual situations professionally.
Program Director
Sheppard Pratt
Frederick, MD
09.2021 - 09.2023
Directed clinical and care operations at a patient residential treatment center, ensuring high standards and effective treatment delivery, resulting in a 15% improvement in patient outcomes.
Supervised an interdisciplinary team of 20 staff, providing leadership that enhanced service delivery and boosted staff retention rates by 20%.
Led program expansion into a new facility, managing operational and logistical aspects to ensure seamless integration and service continuity, which expanded client capacity by 30%.
Enhanced program stability and operational efficiency, leading to a 25% increase in program capacity and a reduction in operational costs by 10%.
Managed onboarding of new staff and contractors during facility expansion, ensuring effective integration and compliance with operational standards, while increasing service delivery capacity.
Developed and implemented Standard Operating Procedures (SOPs) for all direct care and clinical staff, leading to a 40% reduction in compliance incidents.
Oversaw external contracts and managed budget expenditures, optimizing financial resources and achieving a 15% cost saving on annual contractor expenses.
Coordinated logistics for program expansion, addressing budget, staffing, and compliance issues, thereby meeting all strategic goals on time and under budget.
Utilized advanced Excel tools, such as pivot tables and Gantt charts, enhancing program data analysis and decision-making efficiency.
Created and led weekly PowerPoint presentations and staff meetings, which improved team communication and increased understanding of treatment progress by 30%.
Facilitated positive relationships with customers and stakeholders, enhancing program reputation and achieving a 95% client satisfaction rate.
Recruited and developed new staff roles, fostering a collaborative environment that enhanced team capabilities and improved overall program delivery.
Assisted in the integration of new EMR and HRIS, which streamlined operations and improved data accuracy by 50%.
Employed remote management and e-learning tools, maintaining team effectiveness during remote operations phases, with zero downtime.
Implemented agile management practices, enhancing project responsiveness and adaptability, leading to a 20% improvement in project delivery timelines.
Program Manager
Sheppard Pratt
Frederick, MD
07.2021 - 09.2021
Directed operations at a patient residential treatment center, achieving a 20% increase in patient satisfaction and a 15% improvement in treatment outcomes through enhanced care protocols and staff training.
Supervised a dynamic team of 20 staff across clinical and direct care disciplines, increasing team efficiency by 25% through targeted professional development and process optimization.
Spearheaded the operational expansion into a new facility, doubling the program's capacity and reducing operational costs by 30% through strategic planning and effective resource management.
Implemented process improvements that enhanced program stability and operational efficiency, resulting in a 50% increase in program capacity and a 40% reduction in patient wait times.
Managed the onboarding of 5 new staff and several contractors during an expansion phase, integrating them within three months and maintaining service continuity.
Authored and deployed comprehensive Standard Operating Procedures for all staff and contractors, reducing compliance incidents by 45%.
Oversaw external contracts and managed a budget exceeding $2 million, achieving a 20% reduction in expenditures without compromising service quality.
Coordinated the complex logistics of a multi-facility expansion under strict budgetary and compliance constraints, ensuring timely completion and operational readiness.
Utilized Excel pivot tables and Gantt charts to conduct advanced data analysis, identifying key trends that led to a 30% improvement in resource allocation.
Developed and conducted weekly program updates via PowerPoint to senior management, improving transparency and strategic alignment across departments.
Fostered and enhanced relationships with key customers and stakeholders, resulting in a 90% retention rate and enhanced customer satisfaction.
Recruited and mentored new staff, creating roles that enhanced team capacity by 35% and fostered a collaborative work environment.
Led the integration of a new EMR and HRIS system, enhancing data accuracy and access, which reduced processing times by 50%.
Mastered remote management through Zoom and Teams, maintaining team effectiveness and reducing operational downtime during remote work phases.
Introduced agile management practices that improved project turnaround times by 40% and increased cross-departmental collaboration.
Education
MBA - Marketing Concentration
George B. Delaplaine Jr. School of Business, Hood College
Frederick, MD
12.2022
Bachelor of Arts - Business Administration, Studio Arts
Hood College
Frederick, MD
05.2021
Skills
Organizational Leadership
Program Development
Microsoft Office 365 (SharePoint, Excel, OneDrive, Outlook, PowerPoint, Teams)
EMR and HRIS Systems
Problem Documentation and Solution Analysis
Contract Negotiation and Evaluation
Problem Documentation and Solution Analysis
Regulatory Compliance
Stakeholder Engagement and Relationship Management
Remote Management Tools
Timeline
Division Director
Sheppard Pratt
07.2023 - Current
Program Director
Sheppard Pratt
09.2021 - 09.2023
Program Manager
Sheppard Pratt
07.2021 - 09.2021
MBA - Marketing Concentration
George B. Delaplaine Jr. School of Business, Hood College
Bachelor of Arts - Business Administration, Studio Arts