Summary
Overview
Work History
Education
Skills
References
Timeline
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Caleb Colt Carter

Harrison,AR

Summary

Upbeat, customer-focused Sales Associate with many years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Highly-motivated employee with desire to take on new challenges. Strong worth ethic and adaptability. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Sales Representative

Verizon
Harrison, AR
05.2023 - 05.2024
  • Greeted customers and provided exceptional customer service.
  • Processed transactions using a point-of-sale system.
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Answered product questions with up-to-date knowledge of sales and promotions.

Manager

Russell Cellular Verizon Wireless
Maumelle, AR
10.2022 - 04.2023
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Provided leadership during times of organizational change or crisis situations.
  • Organized special events such as conferences or training sessions for employees.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Sales Manager

Russell Cellular
Rayville, LA
01.2021 - 09.2022
  • Collaborated with marketing team to create promotional materials for target customers.
  • Managed daily operations of sales department, including supervision of staff members.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Maintained accurate records of all transactions between customers and company representatives.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Prospected for new business using databases and other strategies to generate sales.
  • Built relationships with customers to encourage repeat business.

Server Trainer

Olive Garden
Monroe, LA
11.2018 - 12.2020
  • Assisted guests with making food and beverage selections.
  • Took accurate food and drink orders, using a POS ordering software system.
  • Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
  • Demonstrated up-selling techniques when appropriate to increase restaurant sales.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
  • Resolved customer complaints in a polite manner according to company policy.
  • Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
  • Participated in special events such as banquets or catering functions held outside the restaurant premises.
  • Trained new waiters on food service procedures and customer service standards.
  • Worked closely with kitchen staff to ensure prompt delivery of food items when requested by guests.

Education

Bachelor of Arts - Fine Arts

University of Arkansas At Little Rock
Little Rock, AR
05-2011

Skills

  • Territory sales
  • Customer Service
  • Customer Needs Assessment
  • Lead prospecting
  • Customer Relationship Building
  • Product and service knowledge
  • Customer Relations
  • Contract Negotiations
  • Closing sales
  • Personnel Training
  • Exceeds sales goals
  • Staff Training
  • Point of Sale (POS) system operations
  • Handling Complaints
  • Team Collaboration
  • Sales expertise
  • Positive and professional
  • Complaint resolution
  • Product Knowledge
  • Adaptive team player
  • Retail sales customer service

References

References available upon request.

Timeline

Sales Representative

Verizon
05.2023 - 05.2024

Manager

Russell Cellular Verizon Wireless
10.2022 - 04.2023

Sales Manager

Russell Cellular
01.2021 - 09.2022

Server Trainer

Olive Garden
11.2018 - 12.2020

Bachelor of Arts - Fine Arts

University of Arkansas At Little Rock

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Caleb Colt Carter