Caleb DiNicola
Saint Augustine,FL
Summary
Motivated hard-worker versed in excellent communication skills and customer service. Driven to exceed expectations and able to operate effectively in high-pressure environments. Seeking to build long-term career with established company while providing hands-on, client-oriented and professionalism who also implements creative knowledge and is dedicated to continuous improvement.
Overview
8
8
years of professional experience
Work History
Bank Teller
Wells Fargo
Saint Augustine, FL
08.2021 - 05.2024
- Explained Bank services, financial products and applicable fees to customers
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks
- Performed tasks as ATM custodian with loading, pulling cash to sort and move to fault while balancing when needed
- Worked in dual control spaces with vault balancing, bank procedures and daily bank tasks whenever necessary
- Participated in weekly training sessions to stay abreast of changes in banking regulations.
- Provided assistance to other tellers during peak business hours as needed.
- Maintained confidentiality of bank records, transactions and customer information.
- Assisted customers with basic technical issues related to digital banking platforms.
- Developed strong relationships with customers to ensure repeat business.
Sales Associate Team Member (Seasonal)
Target
Saint Augustine, FL
10.2019 - 01.2020
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Educated customers on product and service offerings.
- Recommended optimal merchandise based on customer needs and desires.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Improved operations by working with team members and customers to find workable solutions.
Sales Associate
Bed Bath & Beyond Inc.
Saint Augustine, United States
01.2019 - 08.2019
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Kept apprised of emerging trends and provided informative customer service to assist in product selection
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Educated customers on product and service offerings
Stayed up to date on store promotions, payment policies and security practices
- Helped customers sign up for loyalty programs and submitted completed paperwork
Bank Teller
VyStar Credit Union
Saint Augustine, United States
06.2016 - 06.2018
- Explained bank services, financial products and applicable fees to customers
- Managed Vault and other teller's at leadership position at High School VyStar branch
- Entered transactions into computer and issued customer receipts
Responded and assisted customers with account inquiries and updates
Reconciled cash and checks against computer records at end of shift
- Opened new customer accounts, including checking, savings and lines of credit
- Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs
- Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations
- Processed customer transactions hourly while demonstrating extreme attention to detail
- Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks
- Maintained confidentiality of bank records and client information
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts
- Delivered prompt, accurate and excellent customer service
Education
High School Diploma -
Pedro Menendez High School
Saint Augustine, FLSkills
- Hardworking mentality
- Digital and Computer Savvy
- Approachable
- Cash handling
- Problem solving
- Exceptional customer service
- Detail-oriented
- Team player
- Excellent communication skills
- Strong work ethic
Affiliations and Honors
- Member, FBLA (Future Business Leaders of America)
- Employee of the Quarter (VyStar Credit Union)
References
- Lindsey Ledford, VyStar Credit Union - (904) 635 - 3357
- Diane Motes, VyStar Credit Union- (904) 908 - 2865
- Michael Connors, (Sponsor) VyStar Credit Union - (904) 377 - 5569
Timeline
Bank Teller
Wells Fargo
08.2021 - 05.2024
Sales Associate Team Member (Seasonal)
Target
10.2019 - 01.2020
Sales Associate
Bed Bath & Beyond Inc.
01.2019 - 08.2019
Bank Teller
VyStar Credit Union
06.2016 - 06.2018
High School Diploma -
Pedro Menendez High School
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