Caleb Duke
Coeur d'Alene,ID
Summary
Adept at quickly grasping new concepts and applying analytical thinking to solve complex problems, I am seeking a challenging opportunity in project management. Proven ability to adapt to changing priorities and work under pressure, fostering a resilient and proactive approach. Eager to apply a strong work ethic, eagerness to learn, and commitment to excellence to drive project success in a dynamic and fast-paced environment. Proficient in the use and terminology of tools and material related to construction.
Overview
10
10
years of professional experience
Work History
Journeyman Plumber
Thomas Brother's Plumbing
Hauser, Idaho
02.2023 - Current
- Independently worked on projects, while offering process coordination and cooperation with other trades.
- Interpreted blueprints to determine locations, quantities, and sizes of materials required.
- Installed and prefabricated complex piping systems with proper supports.
- Measured, cut and fit materials to correct angles.
- Offered guidance and training to apprentice team members.
- Tested piping systems before passing inspection.
- Complied with state plumbing codes throughout duration of each project.
- Selected type and size of piping required for use.
- Organized and stocked materials to prepare for upcoming jobs.
Apprentice Plumber
Jet Industries
Spokane, WA
08.2022 - 02.2023
- Installed plumbing systems and fixtures in residential and commercial properties.
- Worked from drawings, sketches, or verbal instructions to install and modify plumbing systems.
- Fabricated, repaired and maintained diverse piping systems according to project specifications.
- Followed OSHA safety practices and procedures to reduce on-site risks.
- Installed final trim for finished units in a clean and professional manner.
- Logged and labeled valves in the piping system for ease of future maintenance.
Apprentice Plumber
Duke Plumbing
Hayden, ID
09.2015 - 07.2022
- Installed plumbing systems and fixtures in residential and commercial properties.
- Kept detailed records of work progress and customer interactions.
- Independently worked on projects, while offering process coordination and cooperation with other trades.
- Assessed and ordered inventory needed for specific jobs.
- Inspected and tested existing plumbing systems for compliance with building codes.
- Cleaned and maintained plumbing tools and equipment to reduce potential downtime.
- Set up appliances like water heaters, filters, and dishwashers with correct settings to maximize performance.
- Unclogged drains and replaced faulty fixtures to restore functionality to customer plumbing.
- Delivered invoices and received payment for completed tasks.
Manager
Union Coffee Roasters
Coeur D'Alene, ID
08.2018 - 05.2020
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed unique menu items each quarter and trained staff on proper execution.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Founder
Grumpy Monkey Coffee Co.
Coeur D'Alene, ID
12.2013 - 05.2015
- Managed purchasing, sales, marketing and customer operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Handled problematic customers and clients to maintain excellent customer service.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies and inventory.
- Recruited, hired, and trained initial personnel, working to establish key internal functions.
- Developed and implemented work flow to teach baristas how to quickly produce customers' orders while building relationship with the customers being served.
- Controlled costs to keep business operating within budget and increase profits.
Education
4 Year Plumbing Apprenticeship - Plumbing
North Idaho Workforce Training
Rathdrum, ID06.2023
Skills
- Residential & Commerical Plumbing
- Plumbing System Design
- Good Mechanical Aptitude
- Safe Work Practices
- Service Reporting
- Onsite Instruction
- Managing Operations and Efficiency
- Business Planning
- Team Leadership
- Business Administration
- Process Improvement
Timeline
Journeyman Plumber
Thomas Brother's Plumbing
02.2023 - Current
Apprentice Plumber
Jet Industries
08.2022 - 02.2023
Manager
Union Coffee Roasters
08.2018 - 05.2020
Apprentice Plumber
Duke Plumbing
09.2015 - 07.2022
Founder
Grumpy Monkey Coffee Co.
12.2013 - 05.2015
4 Year Plumbing Apprenticeship - Plumbing
North Idaho Workforce Training