Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
OfficeManager
Caledra M Mack

Caledra M Mack

Bronx,NY

Summary

Hiring Manager Enclosed is a copy of my resume for I set high standards for myself, and consistently achieve my goals. I acquired my training through an intense and excellent training program while working in the customer service industry. I am highly motivated, a team player and able to work under pressure. Some of my skills are: creativity, eager to learn, resourceful, possess the ability to handle complaints, can handle full range of customer services in a prompt and professional manner. These services include resolution of billing and equipment inquiries/problems, changes to subscriber account information and services, cash handling experience, check and credit card transactions, type 35 wpm, flexible work hours, skilled in basic MS word. I am confident in my customer service abilities and have obtained commendations from previous employers that state the same. I look forward to working with your organization and would appreciate the opportunity to discuss employment opportunities with you. Please call me at the above number at your convenience. Sincerely, Caledra Mack Objective: To secure an opportunity to utilize knowledge and skills gained through education and work experience.

Overview

8
8
years of professional experience

Work History

Receptionist

Healthcare Consultancy Group
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Resolved customer problems and complaints
  • Corresponded with clients through email, telephone, or postal mail
  • Maintained confidentiality of information regarding clients and company
  • Answered central telephone system and directed calls accordingly
  • Provided clerical support to company employees by copying, faxing, and filing documents
  • Restocked supplies and submitted purchase orders to maintain stock levels

Assistant Teacher

Easter Seals of North Georgia
02.2010 - 05.2015
  • Created and implemented lesson plans for three year olds
  • Assisted lead teacher with classroom habit training
  • Scheduled conferences with parents as needed

Assistant Teacher

Genesis Shelter
01.2009 - 01.2010
  • Create and implement lesson plans for two year olds
  • Assist lead teacher with classroom habit training
  • Responsible for picking up school-age children from elementary school
  • Assist school-aged children with their homework assignments
  • Schedule conferences with parents as needed

Greeter

Brandsmart USA
09.2007 - 01.2009
  • Greeted arriving customers.
  • Assisted customers with location of items in store
  • Checked receipts of exiting customers
  • Maintained clean, organized environments for presentable front-of-house areas
  • Reviewed over 50 receipts for authenticity and applicability to particular event in order to decrease theft.

Customer Service Representative

Blockbuster Video
05.2007 - 09.2007
  • Operated cash register
  • Created/ Managed Customer accounts
  • Answered inbound calls via multi line telephone
  • Assisted with loss prevention
  • Assisted customers with film/game selection

Education

CDA Certification -

Project GRAD Child Development Associate Certification Our House - undefined

12.2008

High School Diploma - undefined

Booker T. Washington
05.2007

Certification - Microsoft Office

Economic Empowerment Group
New York, NY
06.2023

Skills

  • Highlights and Qualifications
  • Skilled in Basic Windows and Netscape Navigation skills
  • Well organized, good time manager and persistent in achieving or exceeding set objective
  • Excellent communication skills and ability to interact with people
  • Calm under pressure
  • Detail-oriented, self-motivated: able to set effective priorities and implement decisions to achieve immediate and long term goals
  • Comfortable in fast-paced, high pressure atmosphere
  • Ability to work flexible schedule
  • Ability to perform basic database querying
  • Type 35 words per minute
  • Skills
  • Microsoft office
  • Cash handling
  • Customer service
  • Managing customer accounts

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Assistant Teacher

Easter Seals of North Georgia
02.2010 - 05.2015

Assistant Teacher

Genesis Shelter
01.2009 - 01.2010

Greeter

Brandsmart USA
09.2007 - 01.2009

Customer Service Representative

Blockbuster Video
05.2007 - 09.2007

Receptionist

Healthcare Consultancy Group

CDA Certification -

Project GRAD Child Development Associate Certification Our House - undefined

High School Diploma - undefined

Booker T. Washington

Certification - Microsoft Office

Economic Empowerment Group
Caledra M Mack