Calee CAMERON
Winnsboro,TX
Summary
Enthusiastic Sales, Customer Service professional, and Leader with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
7
7
years of professional experience
Work History
Sales Representative
Ashley Furniture Homestore
03.2023 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Researched furniture materials and suggested pieces to clients based on budget and want.
- Followed up with clients after installation and delivery to gauge customer satisfaction.
- Maintained detailed files on past transactions and designs for budget and future reference.
Multi Unit Sales Manager
Premium Wireless (Premium Retail Services)
04.2021 - 03.2023
- Territory sales manager of high volume customer-based business model
- Successfully managed 3 locations, increasing sales volume by 20% in one year
- Lead, coach and develop team of sales representatives generating high sales output.
- Analyze performance data to develop strategies that overcome challenges and improve work flow.
- Identify creative solutions for complex problems.
- Planned and implemented associate talent management activities within territory including recruitment, hiring, training, scheduling, and performance management.
- Implement marketing and business plans to identify revenue growth opportunities.
- Create positive, inclusive work environment resulting in team job satisfaction.
- Promoted from Sales Representative to Multi-Unit Sales Manager.
- , Provided excellent patron experiences through phenomenal customer service, while maintaining organized work environment, evidenced by high number of regular patrons.
- Improved customer satisfaction results by training and coaching servers toward optimal collaboration and exceptional customer service.
- Configured server station charts to assure high degree of cost-efficient customer service; focused on customer problem-identification and resolution.
- Completed leadership development program.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Demonstrated proficient product knowledge to customers and provided detailed product information.
- Activated both contract and pre-paid wireless phones for ATT, Verizon, and T Mobile by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
- Tracked and recorded department inventory of products.
- Oversaw signage, pricing and shelf labeling to promote neat, professional presentation.
Head Server
Richie’s Bar & Grill
09.2020 - 03.2021
- Directed team to consistently achieve positive results and customer return through maintaining friendly and consistent customer satisfaction
- Configured server station charts, oversaw all required work duties, managed scheduling, and created a positive work environment
- Honed in on problem solving skills for rapid problem resolution
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Performed cash handling activities and secured nightly bank deposits.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Teacher
Barnyard Kids Childcare
01.2020 - 09.2020
- Provided highest quality of care to a classroom of children
- Created interactive, educational activities to foster proper development
- Supported student physical, mental, and social development using classroom games and activities.
- Managed all daily classroom requirements and scheduling both independently and through consultation with leadership and parents
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
Front of House Manager
Steak N Shake
11.2018 - 12.2019
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Performed cash handling activities and secured nightly bank deposits.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
General Manager
Moe’s Pizza
01.2017 - 05.2018
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Education
High School Diploma -
Hawkins High School
Hawkins, TX2018
Leadership Development Program -
Premium Retail Services
Skills
- Experienced territory manager with excellent reputation for strong leadership
- Problem-solving
- Time management
- Sales Goals
- Product Knowledge
- Customer Service
- Multiple Location Oversight
- Performance Management
- Action Plans
- Microsoft Office
- Leadership Abilities
- Communication
- Cellular Equipment
- Conflict Resolution
- Coaching and Development
- Organization
- Staffing and Scheduling
- Revenue Growth
- Expense Reporting
- Product Merchandising and Distribution
- Problem-Solving Strengths
- Product Management and Pricing
- Market Research
- Customer Retention Abilities
- Prospecting Skills
- Product and Service Knowledge
- Staff Training
- Inside and Outside Sales
- Maintaining Customer Database
Timeline
Sales Representative
Ashley Furniture Homestore
03.2023 - Current
Multi Unit Sales Manager
Premium Wireless (Premium Retail Services)
04.2021 - 03.2023
Head Server
Richie’s Bar & Grill
09.2020 - 03.2021
Teacher
Barnyard Kids Childcare
01.2020 - 09.2020
Front of House Manager
Steak N Shake
11.2018 - 12.2019
General Manager
Moe’s Pizza
01.2017 - 05.2018
High School Diploma -
Hawkins High School
Leadership Development Program -
Premium Retail Services
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