Caleena Walker

Provide excellent customer service, helping with customer inquiries and resolving complaints. Restocking inventory when shipments are received. Reorganizing the sales floor to meet company demands. Supervising employees engaged in sales, inventory-tasking and reconciling cash receipts. Fulfilled shipping needs using UPS and USPS methods. Maintained daily records of all transactions. Addressed and corrected sales staff communication issues in a tactful and effective manner. Displayed the appropriate signage for products and sales promotions. Organized and located inventory and updated store spreadsheets. Ran weekly and monthly strategy reports to analyze business trends and make recommendations.

Promoted within 90 days of hire, NRO trained, WCT trained and promoted to lead bartender. Started shift lead training over the course of 2 years. Accepted payment from customers and made change as necessary. Assisted co-workers. Attempted to limit problems and liability related to customers' excessive drinking. Checked the quantity and quality of received products

Received and processed cash and credit payments for in-store purchases. Opened and closed the service area, including counting cash, opening and closing multiple cash registers and collecting department deposits. Shared product knowledge with customers while making personal recommendations. Demonstrated that customers come first by serving them with a sense of urgency. Maintained friendly and professional customer interactions.