CALEEYIA FLAGG
High Point,NC
Summary
Professional with solid experience in business support and client relations. Adept at ensuring customer satisfaction through effective communication, problem-solving, and adaptability to changing needs. Known for strong team collaboration, reliability, and results-driven approach. Skilled in account management, issue resolution, and process optimization.
Overview
10
10
years of professional experience
Work History
Business Care Representative
Truist Bank
Charlotte, NC
04.2023 - Current
- Supported business clients with account inquiries, transactions, and service requests
- Assisted with online banking, wire transfers, account maintenance, and fraud concerns
- Resolved complex client issues while maintaining high customer satisfaction
- Ensured compliance with banking policies and confidentiality standards
Collections Agent
Merrick Bank
Lake Mary, FL
12.2020 - 04.2023
- Managed over 500 delinquent accounts valued up to $500,000
- Negotiated payment plans that reduced overall delinquency
- Processed payments, refunds, and account adjustments
Payroll Representative
Paychex Inc
Greensboro, NC
02.2016 - 11.2020
- Processed payroll and tax reporting in compliance with regulations.
- Maintained payroll reports and employee records.
- Calculated accurate payroll deductions for benefits, taxes, and garnishments
Education
Bachelor of Science - Criminal Science
Shaw University
Raleigh, NC05-2026
Skills
- Business Banking
- Customer Service
- Account Management
- Payment Processing
- Fraud Support
- Microsoft Office
- Problem Solving
- Communication
- Compliance
- Data Entry
Timeline
Business Care Representative
Truist Bank
04.2023 - Current
Collections Agent
Merrick Bank
12.2020 - 04.2023
Payroll Representative
Paychex Inc
02.2016 - 11.2020
Bachelor of Science - Criminal Science
Shaw University