Caleida Wright
Charlotte,NC
Summary
To be able to use acquired knowledge, while working effectively and efficiently to execute tasks and promote continued growth in any position. While maximizing the usage of strong organizational and office skills, as well as team working skills to enhance the work environment.
Overview
10
10
years of professional experience
Work History
Secretary III- Acute Care Assistant
Atrium Health-Carolinas Medical Center
12.2022 - Current
- Acts as liaison between physicians/departments/other facilities and Radiologist to ensure proper image retrieval, faxes/paperwork/report dispersal, etc.
- Utilizes Radiology Information System (Centricity) PACS, (Philips iSite Stentor), EMR hospital information system (Epic), to determine status of patient previous and current studies.
- Assist Radiologists receive incoming telephone calls and to placing their outgoing calls.
- Manages telephones, particularly facilitating contact between Radiologists, physicians, technologist, OR , ED and unexpected or emergency findings.
- Monitors System and Personal Filters, including Telerad filters in Philips iSite PACS/Stentor, to ensure Inpatient and Outpatient exams are dictated in a timely manner.
- Merges and links Medical Record Numbers in RIS and PACS systems.
- Facilitates scheduling non-emergent studies for ED after hours with the appropriate exam area.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
- Communicated test results to physicians and other healthcare professionals.
- Operated scanners to convert forms, receipts and reports into electronic format.
- Supported Supervisor by conducting interviews with candidates to assess eligibility.
Collections/Customer Service Representative
Fairfax Radiology Centers
03.2021 - 11.2022
- Compliance with all federal and state laws to include HIPAA
- Maintain all incoming call to Patient Accounts Department
- Establish payment plans with-in FRC policy when appropriate, for patients without insurance coverage
- Maintain daily incoming/outgoing call volume of 70-120 calls
- Discuss and obtain financial information with/from patients explaining the possibility of patient qualifying for FRC Financial Aid, advise patient of steps to follow when their account is hospital related
- Maintain ATB reports Financial Classes 9 (Balance After Insurance), P (Private Pay) and X (In-House Collections), with primary focus on accounts 90 plus days with balances $150.00 and over
- Make every attempt to locate patient, to obtain payment, current insurance information etc.
- Prior to forward to Nationwide collection agency, by checking available hospital systems and superpages.com
- Update patient demographic, change of address and insurance information as required
- Maintain return mail via ACS report and Data Mail excel reports
- Maintain daily mail received related to patient accounts (complaint letters, updated insurance requests, bankruptcy) and respond appropriately to all letters received
- Investigated and resolved customer inquiries and complaints quickly
- Met customer call guidelines for service levels, handle time and productivity
Financial Clearance Representative
Medstar Washington Hospital Center
10.2020 - 03.2021
- Collecting and reviewing of patient’s demographic information via mobile rover computer system
- Bedside/ER Waiting data entry of patient’s insurance and employment status
- Collected patient’s authorizations and consent treatment signatures
- Scanning of consents signed, with ID’s/Insurance cards
- Compliance with all state and federal laws to include HIPAA
Medical Biller/Receptionist
Eye Associates of D.C
02.2019 - 09.2020
- Checking in and out of patients scheduled appointments and procedures
- Medical Records processing
- Collecting copayments for services rendered; daily reconciliations of money collected
- Posting of money collected via charge entry
- Posting of insurance payments and patient payments
- Collection account recording
- Submission of medical claims via electronic or HCFA 1500
- Creating charges in patients accounts
- Chart preparations for providers
- Insurance verifications
- Scanning of patients records into emr computer system, updating patient demographic information
- Any clerical duties assigned
- Patient call backs/prescription calls
- Answering multi phone lines; scheduling of patient’s appointments
Patient Care Representative
PRN, Virginia Hospital Center
01.2017 - 06.2020
- Answering of incoming calls, triaging to different modalities
- Register patient demographic information into computer system
- Scheduling of patient appointments to coordinate with request examinations
- Transcribing of physician’s orders
- Meet and greet patients in a courteous professional manner
- Scanning patient ids, insurance information for billing purpose
Office Specialist
The Neurology Center Washington
09.2017 - 10.2018
- Checking in and out of patients scheduled appointments and procedures
- Maintaining patient chart databases for upcoming doctors’ visits
- Oversee routing of patient to doctor messages via Patient Portal
- Terminating daily batches generated by billing
- Initiating prior authorizations for medications via the insurance company
- Managing patient demographic information
Patient Registration Associate
Medstar Georgetown University Hospital Washington
07.2015 - 04.2017
- Checking patients in and out, validating patient identity by scanning patient photo ids, insurance cars and or referrals
- Answering incoming calls for department and providing information of services offered
- Verifies complete demographic and insurance information from patients
- Any other clerical duties assigned
Office Specialist
The Neurology Center Washington
07.2013 - 07.2015
- Maintaining patient chart databases for upcoming doctors’ visits
- Oversee routing of patient to doctor messages via Patient Portal Terminating daily batches generated by billing
- Initiating prior authorizations for medications via insurance company
- Managing patient demographic information
Education
HS Diploma - General Studies
Oxon Hill School
Oxon Hill06.2004
Skills
- Care Monitoring
- Epic
- MedConnect
- Data entry
- Courteous Demeanor
- Mysis Tiger
- Strong Organizational Skills
- Microsoft Office Suite Superior Computer Skills
- Excel Extraordinary Multi-tasking and Operational skills
- Medics Elite Swift Learner
- Centricity
- Therapy Source
- RMT
- Anzio
- Task Management
Gold- Living Our Commitment Award 2023
In Recognition of my Dedication to Atrium Health Culture Commitments
Timeline
Secretary III- Acute Care Assistant
Atrium Health-Carolinas Medical Center
12.2022 - Current
Collections/Customer Service Representative
Fairfax Radiology Centers
03.2021 - 11.2022
Financial Clearance Representative
Medstar Washington Hospital Center
10.2020 - 03.2021
Medical Biller/Receptionist
Eye Associates of D.C
02.2019 - 09.2020
Office Specialist
The Neurology Center Washington
09.2017 - 10.2018
Patient Care Representative
PRN, Virginia Hospital Center
01.2017 - 06.2020
Patient Registration Associate
Medstar Georgetown University Hospital Washington
07.2015 - 04.2017
Office Specialist
The Neurology Center Washington
07.2013 - 07.2015
HS Diploma - General Studies
Oxon Hill School
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