Overview
Work History
Education
Skills
Timeline
Generic

Caleigh Hiltz

Bullard

Overview

7
7
years of professional experience

Work History

Food Runner

Texas Music City
01.2022 - Current
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.

Busser

Texas Music City
01.2022 - Current
  • Reset and cleaned tables quickly to prepare for new customers.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.

Hostess

Texas Music City
01.2022 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Waitress

Texas Music City
01.2022 - Current
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Bartender

Texas Music City
01.2022 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.

Hostess

BJ's Restaurant & Brewhouse
01.2020 - 02.2021
  • Answered phone calls to take orders, give information and document reservations.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Seated patrons based on guest preferences and seating availability.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.

Food Runner

BJ's Restaurant & Brewhouse
01.2020 - 01.2021
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.

Sandwich Artist

Subway
05.2018 - 08.2018
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Increased speed of service through effective multitasking and time management skills.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
  • Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.

Education

Associate Degree In Nursing - Nursing

Tyler Junior College
Tyler Tx

Skills

  • Quick learner
  • Teamwork and collaboration
  • Customer service
  • Cash handling
  • Hospitality service expertise
  • Cleaning and sanitizing
  • Effective multitasking

Timeline

Food Runner

Texas Music City
01.2022 - Current

Busser

Texas Music City
01.2022 - Current

Hostess

Texas Music City
01.2022 - Current

Waitress

Texas Music City
01.2022 - Current

Bartender

Texas Music City
01.2022 - Current

Hostess

BJ's Restaurant & Brewhouse
01.2020 - 02.2021

Food Runner

BJ's Restaurant & Brewhouse
01.2020 - 01.2021

Sandwich Artist

Subway
05.2018 - 08.2018

Associate Degree In Nursing - Nursing

Tyler Junior College

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Caleigh Hiltz