Caleigh Reid-Oliver
Solon,ME
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges with a passion for continuous learning. Thrives under pressure and is experienced in fast-paced work environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Ready to contribute to a dynamic team and make a positive impact.
Overview
15
15
years of professional experience
Work History
Certified Medical Assistant
HealthReach Community Health Centers
Waterville, Maine
09.2019 - Current
- Travels between six health centers across Maine to deliver patient care and support for substance use disorder.
- Oversees 300+ patients which includes scheduling and re-scheduling appointments, medication refills, insurance authorizations for medical treatments, transportation needs, pharmacy issues or concerns, rooming for the clinician, lab draws and required testing, and administering specialized injections monthly.
- Secures patient information and maintains patient confidence by completing and safeguarding medical records.
- Completes needs assessments for new patients to evaluate if the patient is appropriate for SUD services or needs a higher level of care.
- Manages Sublocade Injections (Controlled Substance) across 6 sites which includes following strict DEA guidelines for ordering, shipping, receiving, and destruction of injections.
- Policy created for administering and handling Sublocade injections on site for clinicians and nursing personnel within HealthReach.
- Workflow guides created for handling insurance coverage on Sublocade injections for Medicaid, Medicare, private, and commercial insurance companies.
Training Team Manager and Account Expert
T-Mobile
Oakland, Maine
02.2012 - 09.2019
- Ranked consistently in the top 20% among all T-Mobile account experts for rapid resolutions and highest sales.
- Trained teams of 15 newly hired account experts on company policies and operational procedures.
- Managed all actions of new hire training groups across all customer accounts handled within the training department.
- Constructed teaching curriculums and training programs to ensure T-Mobile's best performance outcomes.
- Took escalated customer calls as a Team Manager.
- Worked in T-Mobile's Solution Center resolving customer account issues that were escalated above Team Managers.
- Provided technical support for all devices and other T-Mobile services within the IT Department.
Education
Some College (No Degree) - Certified Medical Assistant
Kennebec Valley Community College
Fairfield, MESkills
- Training development and performance evaluations
- Policy and procedure development
- Cross-functional collaboration
- Customer success management
- Escalated issue resolution
- Risk Management
- HIPPA and regulatory compliance
- Clinical and administrative support
- Excellent interpersonal and communication skills
- Infection control and emergency response preparedness
- IT troubleshooting and technical support
- Calm and level-headed under duress
Timeline
Certified Medical Assistant
HealthReach Community Health Centers
09.2019 - Current
Training Team Manager and Account Expert
T-Mobile
02.2012 - 09.2019
Some College (No Degree) - Certified Medical Assistant
Kennebec Valley Community College