Summary
Overview
Work History
Education
Skills
References
Timeline
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Caleigh Richissin

Cincinnati

Summary

Dynamic Associate Trainer recognized for exceptional productivity and the delivery of high-quality training programs. Proficient in crafting engaging training materials and executing innovative learning strategies that drive trainee success. Strong communication, leadership, and adaptability skills foster an environment conducive to maximum engagement and impactful learning outcomes.

Overview

5
5
years of professional experience

Work History

Associate Trainer

Optum
Eden Prarie
08.2022 - Current
  • Effectively delivered operations-specific training programs across the organization while maintaining a survey metric of 4.9/5 and a 48% average increase in assessment scores.
  • Handled the tracking and maintenance of over 1,000 learners on multiple LMS systems.
  • Created and delivered training programs tailored to regulatory and compliance needs, process changes, and technology/systems upgrades.
  • Credentialed Epic training.
  • Completed the LPS Trainer Master’s Program in September 2024.
  • Created instructional media assets such as video tutorials, audio recordings and interactive simulations.
  • Coached new team members on best practices for delivering effective presentations, and facilitating group activities.

Lead Facilitator/Training Coordinator

LYP
Cincinnati
07.2021 - 08.2022
  • Directed orientation processes to integrate new staff.
  • Facilitated learning through classroom instruction, on-the-job coaching, and virtual training for new and existing employees.
  • Assessed training effectiveness through systematic observation and metric evaluation quarterly.
  • Authored instructional materials.
  • Assessed training requirements of high-risk clients.
  • Career development planning with new and existing employees.

Subject Matter Expert

LYP
Cincinnati
07.2020 - 07.2021
  • Enhanced employee retention by standardizing training processes.
  • Reduced repeated issues through effective information sharing.
  • Contributed to establishing a new learning and development department.

Education

Bachelor of Arts -

University of Cincinnati
Cincinnati
05-2018

Skills

  • Facilitation
  • Instructional design
  • Microsoft Office
  • Workday Learning
  • Learn Source
  • OLC
  • Curriculum development
  • Performance assessment
  • Project Coordination
  • Customer service

References

References available upon request.

Timeline

Associate Trainer

Optum
08.2022 - Current

Lead Facilitator/Training Coordinator

LYP
07.2021 - 08.2022

Subject Matter Expert

LYP
07.2020 - 07.2021

Bachelor of Arts -

University of Cincinnati

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Caleigh Richissin