Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Caleighann Slater

Augusta,GA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Colony Brands
11.2024 - 04.2025
  • Handled incoming customer orders with accuracy and professionalism via phone and/or online systems.
  • Assisted customers in locating and selecting products based on inquiries and preferences.
  • Provided detailed account information and support, including order status, balances, and payment history.
  • Processed account payments and established payment arrangements as needed
  • Resolved customer concerns efficiently to ensure satisfaction and build loyalty.

Healthcare Customer Service Representative

Alight
06.2024 - 10.2024
  • Supported customers during annual and open enrollment periods by processing insurance changes and updates.
  • Answered inquiries related to health benefits, enrollment options, and plan details via inbound phone calls,
  • Explained state-specific insurance plans, including medical, dental, vision, and supplemental benefits.
  • Informed customers about Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), and other benefit-related programs.
  • Provided accurate and clear guidance to help clients make informed decisions regarding their benefits.

Customer Service Representative

Teleperformance
06.2021 - 10.2021
  • Delivered exceptional customer service in a high-volume call center environment by leveraging in-depth product and service knowledge to create a warm, engaging experience.
  • Drove customer retention and revenue growth by clearly communicating promotions, loyalty programs, and product benefits, while effectively upselling additional services and products.
  • Managed a high volume of inbound calls daily while maintaining accuracy, professionalism, and a customer-first approach.

Third Key Holder

Claires Stores Inc
06.2020 - 10.2020
  • Trained team members on effective strategies to meet sales and operational goals, improving overall team performance
  • Developed and implemented employee targets and store policies to enhance productivity and efficiency
  • Delivered excellent customer service by answering questions, resolving concerns, and fulfilling requests promptly
  • Managed end-to-end stock operations, including inventory inspection, shelf merchandising, and shrinkage prevention.
  • Performed markdowns on clearance items and ensured merchandise was accurately relocated within the store.
  • Conducted routine department walkthroughs to identify and address cleaning, organization, and restocking needs.
  • Monitored staff and customer activity to minimize theft and support loss prevention initiatives.
  • Opened and closed the store independently when required, including preparing nightly bank deposits and securing the premises.

Customer Service Representative

Sitel
02.2020 - 05.2020
  • Handled a high volume of inbound calls daily while maintaining professionalism, accuracy, and a strong customer-first approach.
  • Assisted customers with account balance inquiries, answered questions about transaction history, and provided general account support.
  • Processed international money transfers and guided customers through secure, accurate transaction procedures.
  • Provided step-by-step assistance for accessing and using online banking platforms, ensuring ease of use and customer confidence.
  • Resolved a variety of account-related concerns quickly and effectively, contributing to high customer satisfaction and retention.

Call Center Representative

Teleperformance
08.2018 - 02.2019
  • Accurately processed and faxed a high volume of medical documents daily, meeting or exceeding required quotas.
  • Reviewed and extracted ICD-9 and ICD-10 diagnosis codes from nurse documentation to ensure proper coding and compliance.
  • Consistently met performance metrics for accuracy, speed, and documentation handling.
  • Served as a peer mentor by allowing new hires to shadow and learn proper workflow processes
  • Maintained confidentiality and HIPAA compliance while handling sensitive patient health information.

Education

Hephzibah Highschool
Hephzibah, GA
05-2017

Bachelor - Bachelor of Science in Applied Psychology

University of Phoenix
Tempe, AZ
09-2029

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Microsoft Excel
  • Payment processing
  • Call center operations
  • Customer satisfaction measurement

Interests

I have a strong personal and professional interest in psychology and child development, and I am currently returning to school to become a speech-language pathologist I am passionate about helping children, particularly those on the autism spectrum, develop effective communication skills My goal is to combine my dedication to service with evidence-based practices to support children’s growth and empower them to express themselves confidently


I am currently returning to school while balancing my role as a stay-at-home mom I enjoy the opportunity to contribute professionally by supporting businesses in achieving their customer service goals and driving revenue growth I am motivated to apply my skills in a role that values dedication, efficiency, and positive impact on both customers and organizational metrics

Timeline

Customer Service Representative

Colony Brands
11.2024 - 04.2025

Healthcare Customer Service Representative

Alight
06.2024 - 10.2024

Customer Service Representative

Teleperformance
06.2021 - 10.2021

Third Key Holder

Claires Stores Inc
06.2020 - 10.2020

Customer Service Representative

Sitel
02.2020 - 05.2020

Call Center Representative

Teleperformance
08.2018 - 02.2019

Hephzibah Highschool

Bachelor - Bachelor of Science in Applied Psychology

University of Phoenix

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