CALEN AUSTIN
Argyle,TX
Summary
Dynamic professional with a strong background in customer service and conflict resolution, honed at Dicks Sporting Goods. Proven ability to engage customers and resolve issues effectively. Skilled in data analysis and team collaboration, consistently enhancing team performance and customer satisfaction. Excel and Word proficient, with a commitment to organizational excellence.
Overview
4
4
years of professional experience
Work History
Youth Referee
Kids Inc
01.2024 - Current
- Implemented disciplinary measures to enforce league guidelines and maintain fair play.
- Mediated disagreements between opposing teams using conflict resolution tactics to foster sportsmanship.
- Led pre-game warm-up exercises to enhance team cohesion and readiness for competition.
Retail Sales Associate
Dicks Sporting Goods
11.2021 - Current
- Resolved customer complaints and inquiries, enhancing satisfaction through positive interactions.
- Engaged customers to assess needs, fostering personalized service and improving overall experience.
Education
BBA - Finance
West Texas A&M University
Canyon, TX12-2026
Skills
- Excel and Word proficiency
- Organizational skills
- Team collaboration
- Data analysis
- Effective communication
- Customer service
- Time management
- Financial analysis
- Presentation skills
Timeline
Youth Referee
Kids Inc
01.2024 - Current
Retail Sales Associate
Dicks Sporting Goods
11.2021 - Current
BBA - Finance
West Texas A&M University