Samantha Howes
Antelope,CA
Summary
Seasoned Restaurant Manager known for high productivity and efficient task completion. Possess specialized skills in staff training, inventory management, and customer service excellence. Excel at leadership, communication, and problem-solving to enhance team performance and ensure guest satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Del Taco Inc.
Elk Grove, CA
08.2023 - Current
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Established policies for cash handling procedures to maximize security measures.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
District Manager
California Retail Management
Sacramento , CA
08.2017 - 10.2022
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Organized promotional events in order to drive sales volume in the district's stores.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
Barista
Starbucks
Sacramento, CA
08.2016 - 07.2017
- Operated cash registers to process customer payments.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Provided exceptional customer service to ensure customer satisfaction.
Assistant Manager
Taco Bell
Loomis, CA
02.2012 - 07.2016
- Supervised daily operations including scheduling shifts, assigning duties.
- Collaborated with management on developing strategic plans for achieving business goals.
- Managed customer service inquiries and complaints in a timely manner.
- Recruited and trained new employees to meet job requirements.
Education
High School Diploma -
Highlands High
Sacramento, CA06-2006
Skills
- Restaurant operations management
- Customer Engagement
- Employee Retention
- Organization and prioritization
- Labor and food cost control
- Team Leadership
- Reliable and Responsible
- Goal Setting
Certification
- Food Handlers Certification
Timeline
Restaurant Manager
Del Taco Inc.
08.2023 - Current
District Manager
California Retail Management
08.2017 - 10.2022
Barista
Starbucks
08.2016 - 07.2017
Assistant Manager
Taco Bell
02.2012 - 07.2016
High School Diploma -
Highlands High
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