Calen Donohue
Orlando,FL
Summary
Operations assistant supervisor with proven expertise in team building and project management. Skilled in training lifeguards and enhancing team productivity in dynamic settings, leading to increased customer satisfaction. Demonstrated ability to streamline processes and improve operational efficiency.
Overview
4
4
years of professional experience
Work History
Lifeguard Instructor
Aquatica Orlando
Orlando, FL
01.2024 - Current
- Instructed classes on safety and rescue techniques for lifeguards, such as CPR, first aid, and water-rescue skills.
- Delivered clear instructions and feedback to improve student comprehension and execution of lifeguarding skills.
- Established and enforced safety protocols, ensuring swimmer protection and reducing incident risks.
- Administered swim tests to assess swimmer ability levels, facilitating appropriate course placement.
- Certified students through American Red Cross upon meeting all requirements.
Operations Assistant Supervisor
Aquatica Orlando
Orlando, FL
04.2022 - Current
- Delegated daily tasks and conducted safety audits to enhance team productivity and training effectiveness.
- Monitored employee performance and conducted regular reviews to identify areas for improvement.
- Trained new lifeguards and staff according to American Red Cross standards, OJT, in-service training, and company policies and procedures.
- Optimized team productivity by effectively prioritizing tasks and managing time during peak operational hours.
- Coordinated staff schedules and assigned lifeguard zones to ensure adequate coverage during peak hours.
- Collaborated with management to enhance operational efficiency and guest engagement.
- Demonstrated strong work ethic and commitment to excellent service, contributing to operational efficiency and customer satisfaction.
- Assisted in the daily operations of theme park water attractions, pools, and guest services.
- Supported inventory management by tracking supplies and equipment usage regularly.
- Organized and filed essential paperwork to maintain accurate records., created and updated team member files to ensure certifications and documentation remained current, and submitted reports to upper management.
Education
Associate of Arts - Business Management
Valencia College
Orlando, FL12-2025
Skills
- Team building and employee training
- Project management and time management
- Customer service and support
- Inventory control and data entry
- Remain calm and focused under pressure
- Attention to detail
- Adaptability to a fast paced environment
- First Aid/CPR
Timeline
Lifeguard Instructor
Aquatica Orlando
01.2024 - Current
Operations Assistant Supervisor
Aquatica Orlando
04.2022 - Current
Associate of Arts - Business Management
Valencia College