Calen Hemphill
1824 Birch Heights CT, Charlotte,US
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments. Leader with an organized nature and an analytical problem-solving approach who is goal-oriented and enterprising.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Davis Body Shop
02.2009 - Current
- Proficient in Microsoft office Programs; very knowledgeable and understand
- Security systems, alarm monitoring, closed circuit television system, telecommunication systems, video surveillance, and fire monitoring equipment, Generated customer-relations feedback for process improvements and supported long-term business-need strategies
- Created, implemented, and tracked programs aimed at increasing customer satisfaction
- I'm in charge of objections and post-sale services
- Am in charge of the team's maintenance revenue target and providing the best customer service
- Am in charge of day-to-day operations and store employees, as well as customer relations, problem resolution, and other duties
- Worked with the team to improve efficiency on various projects
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Administration and financial statements
- Planned and organized events to entertain customers, which resulted in increased sales during theme events
- I'm in charge of double-checking and distributing freight orders
- Devised team-building exercises in order to boost employee productivity and job satisfaction
- Incoming letters or documents are received and filed by me
- Oversaw a team of 18 employees and provided performance feedback
- Notify the general manager of any incidents
- Trained and coached employees on how to deal with various aspects of sales, complicated issues, and difficult customers
- Provided senior management with detailed monthly departmental reports and updates
- Assisted with the opening of the store by setting up office space, equipment, and point-of-sale systems
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Am in charge of overseeing the ordering, receiving, and inspection of goods from suppliers, as well as quickly addressing and resolving any errors to maintain optimal stock levels at all times.
Inmate Finance Analyst
Mecklenburg County Sheriff Office
08.2019 - 05.2021
- Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys
- Kept track of financial, statistical, and operational data trends and analyzed them
- Gathered data and created detailed spreadsheets to identify trends and create revenue, profitability, and expense forecasts
- Maintained a professional demeanor by remaining calm when dealing with unhappy or angry customers
- Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams
- Performed cash drops while maintaining complete security and control over the drop box
- Performed CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities
- Ensured the safety of the traveling public by conducting explosives residue tests
- Safeguarded the company's reputation by ensuring that all personnel requiring access to high-security areas were approved at the appropriate levels
- Issued warnings to offenders for rule violations and verbally evicted violators from the premises
- Alerted law enforcement to suspicious activities and people
- Protected personal and company property from robbery, vandalism, and unauthorized entry
- Observing and reporting criminal activity
- Patrolled and monitored the premises in a company vehicle, on a bicycle, and on foot.
Security Officer
Triumph Security
08.2014 - 09.2016
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Education
Ph.D. - Physical Therapy
University of Houston
Houston, TX05.2024
M.D. - Physical Therapy
York Technical College
Rock Hill, SC12.2023
Associate of Arts - Organizational Leadership
University of South Carolina - Columbia
Columbia, SC05.2020
Associate of Science - Operations management Management Science, Physical Therapy
University of South Carolina
12.2017
High School Diploma -
Lewisville High School
Richburg, SC05.2014
Skills
- Customer Relations
- Accounts Payable and Accounts Receivable
- Financial Management
- Team Motivation
- Clerical Support
- Status Updates
- Purchasing and Planning
- Payroll Submission
- Project Management
- Social Media Platforms
- New Employee Hiring
- Accounts Payable and Receivable Auditing
Timeline
Inmate Finance Analyst
Mecklenburg County Sheriff Office
08.2019 - 05.2021
Security Officer
Triumph Security
08.2014 - 09.2016
Assistant Manager
Davis Body Shop
02.2009 - Current
Ph.D. - Physical Therapy
University of Houston
M.D. - Physical Therapy
York Technical College
Associate of Arts - Organizational Leadership
University of South Carolina - Columbia
Associate of Science - Operations management Management Science, Physical Therapy
University of South Carolina
High School Diploma -
Lewisville High School
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