Calen Hemphill

Delivered high-quality customer support through issue resolution, post-sale service, and direct communication.

• Oversaw daily operations, staff schedules, and virtual coordination across service tasks.

• Led onboarding and training of new employees for sales, service, and communication handling.

• Handled payroll, accounts receivable/payable, and administrative reports using Microsoft Office.

• Implemented customer feedback initiatives and maintained retention via personalized service.

• Monitored inventory, processed supplier orders, and handled digital filing of documentation.

• Promoted customer loyalty through creative events and consistent support experiences.

Hybrid Remote

• Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys
• Kept track of financial, statistical, and operational data trends and analyzed them

Maintained and analyzed statistical, financial, and operational data using Excel.

• Created reports and documentation for auditing, compliance, and forecasting.

• Provided remote support to internal staff regarding secure data and transactions.

• Drafted activity and incident reports, ensuring clarity and timely communication.

• Maintained professionalism in all contact with both internal and external customers.

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Conducted regular patrols of key areas to spot and control security concerns.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Reported suspicious activities and persons to law enforcement.
• Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
• Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.